Outsourcing – Shared Services Center

Transformation opérationnelle

In order to combine the challenges of improving the quality of service and reducing costs, the support functions often have to evolve and adopt new organizational schemes, based on the Shared Services Centre model. This model, which reduces operating costs, also creates qualitative results such as: increased added value brought to operational staff; simplified / standardized processes, tools and systems; and even improved internal control.

Intervention context

  • Framing of outsourcing / Shared Service Centre projects through the analysis of different scenarios and validation of an opportunity study (business case)
  • Defining the Shared Service Centre operating modes (process, organization, etc.)
  • Managing Shared Service Centre implementation projects (local, nearshore, offshore)
  • Contractual negotiation of outsourced Shared Service Centres

What sets us apart

  • Support throughout the process: from decision-making to setting up the Shared Service Centre
  • Expertise in the main challenges of Shared Service Centre projects
  • The implementation of successful projects internationally and in multicultural contexts
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