Insurance

A trusted partner to support insurers' transformation
Our expertise in the
insurance industry

STRATEGIC TRANSFORMATION
Faced with the changes affecting the insurance market (climate change, aging population, emergence of AI, regulations among others) we support our customers in meeting these challenges by defining new strategies with them:
- corporate or business line strategies
- growth strategy (services, distribution, offering)
- impact strategies (CSR approaches, inclusive and green insurance, adapting to the impact of climate change on insurance activities)
In collaboration with our Customer Commitment team, we help our customers cope with changing customer expectations and insurance consumption patterns in an increasingly demanding competitive environment:
- optimizingcustomer acquisition
- developing customer loyalty and satisfaction
- improving and simplifying thecustomer experience...

TRANSFORMATION OF
CUSTOMER RELATIONS

ORGANIZATION OF
OPERATIONAL PERFORMANCE
Faced with the new challenges of the insurance sector and an increasingly competitive environment, we support our customers by hybridizing iQo skills to preserve and improve their competitiveness while ensuring a high level of service:
- Data & AI deployment strategy
- digitalization strategy
- optimizingprocess efficiency
- transforming organizations...
The emergence of AI and increasing digitalization are bringing profound changes to Insurers' organizations and skills. In a business where trust and the human touch remain important, we are accompanying this transformation by:
- GEPP and the impact of AI
- business transformation
- cultural support
- organizationalperformance...

TRANSFORMATION
HUMAN AND CULTURAL

Our approach
For iQo, each transformation is unique, and we work with our customers to develop tailor-made solutions to meet their specific needs.
To achieve this, we build our project teams specifically by mobilizing iQo's best expertise in small, agile and committed teams.
For our insurance customers, we mobilize senior profiles with experience in this sector, having worked on both the consulting and insurance sides, ensuring the operational presence of our partners at your side, in order to offer concrete, results-oriented solutions tailored to your specific needs.
Success stories
Defining the international strategy of a French insurer
Our mission
Define a new international growth strategy based on the strengths of the French growth model
Our approach
- Define growth opportunities by major region and country, between existing presence and "new entry" (market structure, growth, competition, model compatibility, etc.).
- Prioritize opportunities: most attractive markets x segments vs. compatibility with our products / models
- Define development / entry scenarios based on prioritized opportunities
- Refine entry/development strategies for selected markets and market segments
- (Re)structuring the International unit to optimize the implementation and success of the plan
- Define KPIs and target financial trajectory, and set up monitoring and activation governance.
Reviewing the development model of a mutual insurance company
Our mission
Review a mutual's customer development model: conquest - multi-equipment - retention
Our approach
- Carry out a complete diagnosis of the development model in the consumer and business market: conquest, evolution of the business, cancellations, offer, distribution networks, customer relations, digital...
- Build the target vision of the mutual's development model: preferred targets, entry products and equipment products by target, differentiation and relationship programs, digital model...
- Identify the main levers to activate, quantify them in business cases and translate them into a transformation plan
Defining a service strategy for a social protection group
Our mission
Define a Group services strategy to boost growth and streamline the operating model
Our approach
- Summary of existing services
- Assessment of services' contribution to the Group's development strategy by market (heatmap) and gap analysis
- Definition of target service offering and associated operating model (distribution principles, organization, business model, etc.).
- Detailed pre-implementation framework (service platform)
Our recent publications

Transforming customer relations organizations in the insurance industry
The customer relations professions in the insurance industry are facing profound transformations that are set to accelerate in the months and years to come: balancing customer satisfaction against the business model of the insurance industry.

What social strategy for banks and insurance companies?
Developing and implementing a corporate social responsibility strategy is a key challenge and an asset for banks and insurance companies. In a tense macro-economic, demographic and social environment, the need to

The challenges of implementing prevention policies by insurance companies
Our insurance industry experts bring you a series of articles on the theme of "Strengthening risk prevention: a winning strategy for insurance companies". In

Why should insurance companies develop prevention services and initiatives?
Our insurance industry experts bring you a series of articles on the theme of "Strengthening risk prevention: a winning strategy for insurance companies". In
How can iQo support you?
iQo is a new player in the consulting sector, whose mission is to "unleash collective genius to co-construct desirable futures".
- Our firm offers a unique approach to co-construction with our customers.
- We advocate the hybridization of skills and know-how
- We offer you small, agile teams that are sincerely committed to working alongside you, as an extension of your teams.
- We are "makers" and offer concrete, results-oriented solutions tailored to your specific
needs. - We're committed: iQo is an ISO 14001 and B Corp certified company with a mission.