Insights
iQo consultants share their sectoral and functional expertise, as well as their feedback, to decipher the key trends impacting business transformations, today and tomorrow.
Latest articles
Food divide: the Institut Montaigne report
The fruit of a collegial analysis, in which iQo participated, discover the complete report on the Fracture Alimentaire by the Institut Montaigne. Contents Presentation of the Fracture Alimentaire report La France face à
What social strategy for banks and insurance companies?
Developing and implementing a corporate social responsibility strategy is a key challenge and an asset for banks and insurance companies. In a tense macro-economic, demographic and social environment, the need to
Cybersecurity and the Olympic Games: what's the post-Games assessment?
As part of October's Cyber Month, iQo takes a look back at the event of the year, for which cybersecurity is a key issue: the Paris 2024 Olympic and Paralympic Games.
5 best practices for defining and deploying a service signature
A "service signature" program must enable us to move from the service ambitions and feelings we want to generate in our customers to observable behaviors / facts.
Procurement responsible: how to take biodiversity into account?
Directorates Procurement, increasingly aware of biodiversity issues, are actively integrating these principles into theirProcurement responsible strategy. Find out how Procurement, at the heart
How can we predict the impact of hybrid working on employees' mental health?
With the advent of telecommuting and hybrid working, employee mental health is back on the corporate agenda. In recent years, the way work is organized has been turned upside down.
Generative AI: what are the regulatory risks?
The threats and risks associated with Generative AI are numerous, and need to be addressed as early as possible by companies. After describing cognitive biases, let's take a look at the regulatory risks.
Customer relations in the insurance industry: how are organizational models changing?
Vincent Placer, Managing Director of Teletech, shares his expert opinion on the transformation of customer relations organizations in the insurance industry. You can also download our free
The challenges of implementing prevention policies by insurance companies
Our insurance industry experts bring you a series of articles on the theme of "Strengthening risk prevention: a winning strategy for insurance companies". In
White papers
Transforming customer relations organizations in the insurance industry
The customer relations professions in the insurance industry are facing profound transformations that will accelerate in the months and years to come: balancing customer satisfaction / business model in light of cost pressures, the emergence of AI, new customer usages, reform of the PSC...
To identify and understand the strategic choices made by market players and their impact on remote customer relations operating models, iQo and Alian conducted a survey of 10 leading players in the health, personal protection, savings and property & casualty markets...
AI at the service of customer relations: the guide
AI will profoundly transform the customer experience and greatly improve the efficiency of Customer Services. We have conducted an in-depth study to answer the main questions Customer Experience / Customer Relationship Managers are asking:
- What are the main use cases?
- Which tools on the market really incorporate AI?
- What are the experiences of companies that have taken the plunge?
- What concrete gains and impacts, particularly in terms of human resources, can we expect?
- How to get started
The impact of Generative AI on the Contract Management
Symbolized by the rise of ChatGPT since 2023, Generative AI is generating as much excitement as questioning in many fields... including Contract Management.
In this white paper, Franck CésariQo Partner and Brice AndréManager, discuss :
- use cases
- limits and obstacles to adoption
- thefuture for legal and businessprofessionals Contract Management
Technology trends and CIO practices in France
iQo offers you this white paper produced by our teams Tech 4 Business which is much more than just a barometer. It's a deep dive into the trends that will redefine the French technology landscape in the years to come.
This document is intended as an open window on the practices adopted by CIOs to navigate in an environment where agility and adaptability are essential qualities.
