Operations performance
In a rapidly changing environment, adaptation is no longer an option. Companies must constantly innovate and transform themselves.
Our teams will work with you to carry out the operational implementation of your strategy.
Operational Performance Consulting Firm
Transforming operations to sustainably improve organizations' performance, productivity, and adaptability
In an environment characterized by rapidly changing markets, cost pressures, new customer expectations, and accelerating technological change, operational performance is becoming a strategic priority for companies.
iQo, a consulting firm specializing in operational transformation, supports executive and business leadership teams in transforming their organizations, processes, and operational models. Our goal is to simultaneously improve efficiency, service quality, cost control, and teams’ ability to adapt.
We provide services across the entire value chain, from defining the business model toprocess optimization, including organizational structure, supply chain, and data, and information systems and digital transformation.
Our Expertise in
: Operational Performance
Process Transformation
Processes form the foundation of operational performance. When they are complex, fragmented, or poorly managed, they result in costs, delays, risks, and frustrations for both employees and customers.
Our consulting firm helps companies design and transform their processes to make them simpler, more efficient, and better aligned with their strategic objectives.
We specialize in the following areas:
- Managing major transformation/merger programs
- New operating model
- Process-based management
- Operational risk management
- Redesigning, optimizing and digitizing processes
- Organization design
- Supply chain
Organizational and Operational Model Consulting
An effective organization must enable the right decisions to be made at the appropriate level, facilitate smooth interactions between teams, and allocate resources efficiently.
iQo helps management teams design operational models tailored to their growth, transformation, and performance challenges.
Our services include, among others:
- Definition of the Target Operating Model
- organizational design
- clarification of roles and responsibilities
- organizational optimization
- pooling and centralization of activities
- transformation of support functions
- Global Business Services and Shared Services Models
- Governance and Decision-Making Processes
- resource sizing
- support for organizational change.
Supply Chain , and Operations Performance Consulting
Against a backdrop of market volatility, geopolitical tensions, and new environmental requirements, the company’s performance supply chain is becoming a key factor in competitiveness.
Our consulting firm helps companies transform their supply chains and improve the performance of their operations.
We specialize in the following areas:
- Strategy and Transformation Supply Chain ;
- flow optimization;
- planning and forecasting;
- industrial performance;
- inventory optimization;
- improvements to logistics processes;
- operations management;
- supply chain resilience;
- Supply Chain digitization;
- operational performance management.
Consulting on Digital Transformation, Data, and AI
Data, digital technology, and artificial intelligence are profoundly transforming companies’ business models. Beyond the digitization of existing processes, these technologies make it possible to rethink how we produce, make decisions, collaborate, and manage performance.
Our consulting firm helps organizations identify and implement technological solutions to improve their operational performance. We combine industry expertise, Data, artificial intelligence , and digital technologies to transform processes and build operational models that are simpler, more agile, and more efficient.
From identifying use cases to deploying solutions, we focus in particular on:
- Data-Driven Operations Management
- Organization data
- Data governance
- Digital Transformation Program
- AI Strategy: Proof of Concept, Scaling, Agent-Based AI
- Digitization of Business Processes
- CIO Advisory and IT Transformation
- Choice of software packages
Consulting on the Transformation of Support Functions
Finance, human resources, Procurement, IT, or administrative functions: the transformation of support functions is a key driver for improving a company’s overall performance.
We support functional departments in streamlining their processes, evolving their organizational structures, and digitizing their operations.
Our services include, in particular:
- transformation of support functions
- cost optimization
- streamlining of administrative processes
- digitization of operations
- task automation
shared service centers - improvement in service quality
- performance management
- Support for business transformation
Our approach
Operational performance is not just about reducing costs or improving productivity. It must enable the company to better execute its strategy, respond more quickly to changes in its environment, and create more value for its customers.
At iQo, we take a holistic approach to operational transformation. We combine process analysis, organizational structure, technology, data, AI, and skills to identify the most effective drivers of performance.
We start with the company’s strategic objectives to identify the operational transformations that are truly necessary. Our role goes beyond simply defining a goal. We support teams in implementing these transformations, managing projects, and adopting new ways of working.
13%
Industrial companies report facing supply chain challenges in 2026. These pressures make supply chain resilience a long-term challenge for operational performance.
50%
French companies view operational excellence as a powerful driver of competitiveness, with improving customer satisfaction and productivity as key objectives.
73%
In 2025, companies using AI report that they are seeking, among other things, to save time and reduce the workforce, as well as to automate repetitive tasks.
64%
Some companies report using artificial intelligence to improve the quality and reliability of their processes.
's Operations Performance Accelerated by AI
OUR 5 BELIEFS ABOUT AI TRANSFORMATION
Drawing on its experience working with large enterprises and mid-sized companies, iQo advocates five key principles for transforming AI into a true driver of sustainable performance.
Success stories
Check out our case studies on operations performance consulting projects
recently carried out by our teams.
Acquisition of software publisher
Expanding a media company's digital revenue streams with a marketplace
Global business services project for a luxury player
Launching a New Business for a Railroad Operator on the International Stage
Develop a strategy for the regional deployment of a network of bank branches
Development and deployment of AI agents for a major French banking institution
Our recent publications
Teresa Dorner has been named a partner at iQo
Teresa Dorner, who has been with iQo since its founding in January 2021, has just been named a Partner. Teresa has been helping organizations with their transformation and optimization projects for nearly
The 5 Key Skills of a Project Manager
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How can we support the transformation of business processes?
Process transformation is at the heart of corporate strategies to ensure that organization and business adapt to changing contexts. Backed by our recognized experience in supporting companies
8 keys to managing the turnaround of a company in difficulty
To successfully turn around a company in difficulty, you need to make André Gide's statement "Choosing is giving up" your own. This phrase has particular resonance in the context of companies in difficulty, where
How can iQo support you?
iQo is a strategy and transformation consulting firm whose mission is to “unleash collective genius to co-create desirable futures.”
- Our firm offers a unique approach to co-construction with our customers.
- We advocate for the integration of skills and expertise, with a particular focus on AI and Impact at the heart of our approach.
- We offer small, agile teams that are genuinely committed to working alongside you, acting as an extension of your own teams.
- We are "makers" and offer practical, results-oriented solutions tailored to your specific
needs. - We are committed: iQo is a mission-driven company with Ecovadis Silver certification, recognized for its commitment to CSR, and certified to ISO 9001 and 14001.
FAQ - Operations Performance Consulting
What is an operational performance consulting firm?
An operational performance consulting firm helps companies achieve sustainable improvements in their operations, processes, and organization. Its work is aimed at improving productivity, service quality, cost control, and the company’s ability to adapt. Operational performance consulting can cover business processes, the operational model, the Supply Chain, industrial operations, and support functions.
Why choose iQo to improve operational performance?
Engaging an operational performance consulting firm helps identify the sources of performance and the inefficiencies that limit the organization’s effectiveness. Consulting enables organizations to move beyond an approach focused solely on cost reduction and instead address processes, organization, responsibilities, tools, and operating methods simultaneously.
iQo supports executive and operational management teams in their efforts to transform performance, processes, and business models. Our services focus in particular on process transformation, organizational structure, Supply Chain, operations, and support functions, as well as the use of data, digital technology, and AI to achieve sustainable performance improvements.
What are the main challenges related to operational performance?
Companies must improve their efficiency while maintaining the quality of their products and services, controlling costs, and responding more quickly to changes in their markets. Operational performance challenges include, in particular, productivity, process simplification, meeting deadlines, quality, Supply Chain, organization, and the ability to execute.
How can we improve process performance?
Process improvement begins with understanding how they actually work, how they interact, and the pain points encountered by teams and customers. Operational performance consulting then helps simplify processes, eliminate activities that do not add value, clarify responsibilities, and identify relevant opportunities for automation or digitization.
What is an operational model, and why should it be transformed?
The operating model defines how a company organizes its activities, responsibilities, processes, competencies, and resources to deliver its products or services. A transformation of the operating model may become necessary when the organization is no longer able to support the strategy, when costs rise, or when processes become too complex. Consulting on operating model transformation then helps define an organization that is more efficient and better aligned with the company’s priorities.
How do you measure operational performance?
Operational performance is measured using metrics tailored to the company’s activities: costs, productivity, lead times, quality, service levels, inventory, capacity, customer satisfaction, and process performance. The challenge is to link these metrics to strategic objectives in order to establish a truly effective performance management system.
Improving productivity is not just about reducing the resources used. An operational performance consulting approach first seeks to understand the causes of inefficiencies: overly complex processes, tasks that do not add value, multiple interfaces, unsuitable tools, or poorly defined responsibilities. The transformation can then combine simplification, reorganization, digitization, automation, and changes in work practices.
What role do data, digital technology, and AI play in operational performance?
Data, digital technology, and AI can help improve operational performance by facilitating management, forecasting, automation, and decision-making. However, these technologies must be integrated into a broader transformation of processes and the organization. Operational performance consulting helps identify use cases with genuine value-creation potential.
How can we transform support functions to improve their performance?
The Transformation of Support Functions — Finance, Procurement, Legal, Human Resources or administrative functions—can involve processes, organization, service levels, tools, and the operating model. An operational performance consulting firm can assist with process simplification, the consolidation of certain activities, automation, and the implementation of a more efficient service model.
