Nos experts du pôle Marketing et Expérience Client vous donnent les 5 étapes clés pour réussir à gérer l’insatisfaction client. L’insatisfaction client peut naître de nombreuses raisons liées à l’expérience client, le produit, les services proposés. Pour réussir à mettre en place une démarche efficace de management de l’insatisfaction client, nous avons réuni plusieurs conseils et actions en 5 étapes
Nos 10 convictions pour améliorer la gestion des réclamations
Win back, fidélisation, réachat, amélioration continue des processus de l’entreprise et amélioration de l’image de marque… : les enjeux de la prise en charge des clients réclamants et le traitement de leurs réclamations sont nombreux ! Découvrez nos 10 convictions pour améliorer efficacement et durablement la gestion des réclamations et des réclamants.
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