The customer relations professions in the insurance industry are facing profound transformations that will accelerate in the months and years to come: balancing customer satisfaction / business model in light of cost pressures, the emergence of AI, new customer usages, reform of the PSC...
To identify and understand the strategic choices made by market players and their impact on the operational models of remote customer relations, iQo and Alian conducted a survey of 10 leading players in the health, personal protection, savings and property & casualty markets...
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