White Papers and Guides

Check out our white papers and guides, available for free download. They provide useful, high-quality content produced by our expert teams.

Study on Personal Insurance Services

Check out our study on personal insurance services (Health, Life and Health Insurance, Savings & Retirement) across all segments (individuals, very small businesses, small and medium-sized businesses, large corporations, and professional sectors).

This study is based on about ten interviews conducted with key players in the sector (mutual insurance companies, insurance companies, social protection groups, brokers, bancassurance companies, etc.).

This summary presents the vision, priorities, and feedback from key market players

Becoming a Digitally Optimized Company

This white paper proposes a new organizational approach: the Digitally Optimized Company (DOC) model. Inspired by the practices of digital-native companies but designed to adapt to the specific needs of established organizations, this model aims to reposition IT as a true driver of value rather than merely a support function.

The steps for transforming from the current traditional IT department model to the Digitally Optimized Company (DOC) are outlined in the chapters of this white paper.

Scope 3 Decarbonization: Benchmarking ESG Solutions

In the face of regulatory pressure (CSRD, Taxonomy, SBTi, etc.) and growing stakeholder expectations, Procurement departments are becoming a key driver of Scope 3 decarbonization.

iQo offers you the ultimate guide to discovering and comparing Scope 3 decarbonization solutions. Produced by our teams of experts in supporting management teams Procurement, this guide is an indispensable tool for navigating the world of ESG solutions.

The Target Operating Model (TOM) at Impact

iQo presents this white paper, produced by our Tech 4 Business teams, which offers a clearly defined vision of the Target Operating Model (TOM) to establish it as an essential guide for CIOs.

It provides a clear and actionable vision of the organization’s target operations, incorporating the imperatives of innovation, sustainability, and performance. With this in mind, we have designed an impact-driven TOM, presented as an operational canvas.

Transforming customer relations organizations in the insurance industry

The customer relations professions in the insurance industry are facing profound transformations that will accelerate in the months and years to come: balancing customer satisfaction / business model in light of cost pressures, the emergence of AI, new customer usages, reform of the PSC...

To identify and understand the strategic choices made by market players and their impact on remote customer relations operating models, iQo and Alian conducted a survey of 10 leading players in the health, personal protection, savings and property & casualty markets...

AI at the service of customer relations: the guide

AI will profoundly transform the customer experience and greatly improve the efficiency of Customer Services. We have conducted an in-depth study to answer the main questions Customer Experience / Customer Relationship Managers are asking:

The impact of Generative AI on the Contract Management

Symbolized by the rise of ChatGPT since 2023, Generative AI is generating as much excitement as questioning in many fields... including Contract Management.

In this white paper, our experts discuss:

Technology trends and CIO practices in France

iQo offers you this white paper produced by our teams Tech 4 Business which is much more than just a barometer. It's a deep dive into the trends that will redefine the French technology landscape in the years to come.

This document is intended as an open window on the practices adopted by CIOs to navigate in an environment where agility and adaptability are essential qualities.