Livres blancs et guides
Retrouvez nos livres blancs, guides en téléchargement gratuit. Ils vous apporteront des contenus utiles et premiums produits par nos équipes expertes.
Décarbonation du Scope 3 : benchmark des solutions ESG
Face à la pression réglementaire (CSRD, Taxonomie, SBTi…) et aux attentes croissantes des parties prenantes, les Directions Achats deviennent un levier clé de la décarbonation du Scope 3.
iQo vous propose un guide ultime pour découvrir et comparer les solutions de Décarbonation du Scope 3. Produit par nos équipes expertes dans l’accompagnement des Directions Achats, ce guide est un outil indispensable pour s’y retrouver parmi les solutions ESG.
Le Target Operating Model (TOM) à Impact
iQo vous propose ce livre blanc produit par nos équipes Tech 4 Business, une vision clairement définie du Target Operating Model (TOM) pour l’imposer comme une boussole essentielle des DSI.
Il offre une vision claire et actionnable du fonctionnement cible de l’organisation, intégrant les impératifs d’innovation, de durabilité et de performance. C’est dans cette optique que nous avons conçu un TOM à impact, décliné en Canvas opérationnel.
Transforming customer relations organizations in the insurance industry
The customer relations professions in the insurance industry are facing profound transformations that will accelerate in the months and years to come: balancing customer satisfaction / business model in light of cost pressures, the emergence of AI, new customer usages, reform of the PSC...
To identify and understand the strategic choices made by market players and their impact on remote customer relations operating models, iQo and Alian conducted a survey of 10 leading players in the health, personal protection, savings and property & casualty markets...
AI at the service of customer relations: the guide
AI will profoundly transform the customer experience and greatly improve the efficiency of Customer Services. We have conducted an in-depth study to answer the main questions Customer Experience / Customer Relationship Managers are asking:
- What are the main use cases?
- Which tools on the market really incorporate AI?
- What are the experiences of companies that have taken the plunge?
- What concrete gains and impacts, particularly in terms of human resources, can we expect?
- How to get started
The impact of Generative AI on the Contract Management
Symbolized by the rise of ChatGPT since 2023, Generative AI is generating as much excitement as questioning in many fields... including Contract Management.
In this white paper, Franck CésariQo Partner and Brice AndréManager, discuss :
- use cases
- limits and obstacles to adoption
- thefuture for legal and businessprofessionals Contract Management
Technology trends and CIO practices in France
iQo offers you this white paper produced by our teams Tech 4 Business which is much more than just a barometer. It's a deep dive into the trends that will redefine the French technology landscape in the years to come.
This document is intended as an open window on the practices adopted by CIOs to navigate in an environment where agility and adaptability are essential qualities.
