AI will profoundly transform the customer experience and greatly improve the efficiency of Customer Services. But while everyone's talking about it, few have really taken the plunge.
We have conducted an in-depth study to answer the main questions asked by Customer Experience/Customer Relationship Managers:
- What are the main use cases?
- Which tools on the market really incorporate AI?
- What are the experiences of companies that have taken the plunge?
- What concrete gains and impacts, particularly in terms of human resources, can we expect?
- How to get started
Béatrice Torre
Associate Marketing & Customer Experience
Julien Baillieul
Associate Marketing & Customer Experience
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