ITIL® 4 Foundation Training with Certification
In a world where companies are increasingly relying on IT to create value, ITIL 4 is the essential framework for service management.
This training course provides you with a clear understanding of the concepts, principles, and practices that enable IT services to be aligned with business needs. It effectively prepares you for the internationally recognized ITIL 4 Foundation exam.
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ITIL 4 Foundation training session
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Training Objectives
- Gain a comprehensive understanding of ITIL best practices to understand how IT service management contributes to the company's strategy and performance
- Develop a common language and shared culture around IT services to foster better collaboration among technical teams, business units, and partners
- Identify the value-creation drivers enabled by ITIL 4 in the context of digitalization, agility, and organizational transformation
- Earn ITIL 4 Foundation certification (an internationally recognized certification that serves as a benchmark for IT professionals)
Course Content
- Learn about the key concepts of IT service management.
- Understand the guiding principles of ITIL 4 and the four dimensions of service management
- Exploring the Service Value System (SVS) and the Value Chain
- Take a Closer Look at 15 of the 34 ITIL Practices
- Practice with exercises and practice multiple-choice tests to reinforce what you've learned
- The course includes the exam fee (every PeopleCert course always includes its corresponding exam).
Qualiopi Certification
iQo is Qualiopi-certified, which attests to the quality of the training services offered by iQo.
This certification, which adds value for both our clients and iQo, requires us to adhere to a set of quality standards when conducting our training programs.
As a Qualiopi-certified training organization, iQo offers its clients the opportunity to have all or part of the training provided under this program funded.
- Choose between in-person or online training.
- At our iQo offices in Paris's 8th arrondissement.
- 3 days (or 21 hours)
- Session limited to 12 participants
- The course fee includes the exam fee and/or the exam voucher.
- €1,740 per person
Contact us
- Choose between in-person or online training.
- At our iQo offices in Paris's 8th arrondissement or at your location
- 3 days (or 21 hours)
- Session limited to 12 participants
- Price upon request
Contact us
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Frequently Asked Questions
What is the ITIL 4 framework?
ITIL® 4 is the global standard for IT service management.
It offers a structured and modern approach based on the Service Value System (SVS), the four dimensions of service management, and a set of 34 practices.
Its goal: to help organizations create value by combining governance, processes, technologies, and human capital.
How does ITIL4 improve the quality of IT services?
ITIL® 4 improves the quality of IT services by:
- aligning services with business needs and expected value, guided by its guiding principles.
- standardizing key practices (Incident, Problem, Change, SLM, etc.) to ensure more reliable and responsive support.
- establishing a culture of continuous improvement that enables us to identify and implement regular optimizations.
- orchestrating the service value chain to effectively transform a request into value delivered to users.
Which ITIL 4 practices are covered at the Foundation level?
At the Foundation level, we examine the objectives and purpose of 15 ITIL® 4 practices to provide a clear understanding of their role in IT service management.
Of these 15 practices, 7 are examined in detail, along with their concepts, key activities, and interactions within the Service Value System:
- Continual Improvement (Amélioration continue)
- Change Enablement (Change Management)
- Incident Management
- Problem Management
- Service Request Management
- Service Desk (Service Center)
- Service Level Management
The other 8 practices are discussed more briefly, focusing on their objectives and purpose:
- Information Security Management
- Relationship Management
- Supplier Management
- IT Asset Management
- Monitoring & Event Management (Monitoring and Event Management)
- Release Management (Production Release Management)
- Service Configuration Management
- Deployment Management
How many questions are on the ITIL4 Foundation exam?
The ITIL® 4 Foundation exam consists of 40 multiple-choice questions (MCQs). Each question offers 4 possible answers, with only one correct answer.
To learn more, check out our article 5 Tips for Passing Your ITIL 4 Foundation Certification.
What are the training teams at iQo?
Our trainers are also consultants who work year-round with CIOs and their teams. As a result, we have a deep understanding of the challenges you face on the ground. That’s what makes our training programs practical and useful. Very often, what sets a training program apart is the trainer and their hands-on expertise.
Is the training updated frequently?
Our trainers are also consultants who work year-round with CIOs and their teams. In addition to having a deep understanding of the challenges you face on the ground, we continuously monitor the latest technology news and trends. Our training programs are designed to help you accelerate your digital transformation and acquire the skills needed today and tomorrow in the tech and IT world.
What is the minimum score or percentage required to pass the ITIL4 Foundation exam?
Is the ITIL 4 Foundation exam taken online or in person?
As part of our program, the exam is administered in a classroom setting at the end of the training course, under the supervision of our instructor accredited by PeopleCert. We therefore guarantee a supervised environment that complies with official standards and provides a reassuring experience for participants.
