Shared Service Centers are becoming increasingly widespread. They offer companies significant productivity gains and cost reductions. However, the process can be complex, and outsourcing is a win-win situation. We explain the keys to success in outsourcing a SSC.
Shared Services Center: definition
Shared Services Centers (SSCs) are independent departments within or outside companies, whose aim is to provide a range of services.
In order to combine the challenges of improving service quality and reducing costs, support functions often have to evolve and adopt new organizational structures, based on a Shared Services model.
What are the benefits of Shared Services Centers?
Their model makes it possible to
- reduce operating costs
- increase the added value provided to operational staff,
- simplify and standardize processes, tools and systems
- improve internal control.
The 3 key functions
CSPs are an organizational model based on 3 main functions:
- the men
- processes
- technology.
Historically, it was primarily the distribution, financial services financial services and telecoms sectors.
While accounting and finance have long been the most popular functions for shared service centers,AI and data analytics are now inthe Top 5 of services operated by European SSCs (source: Silicon).
How can iQo help you set up a CSP?
- Framing of outsourcing / Shared Services Center projects by analyzing different scenarios and validating a business case study.
- Definition of operating modes (processes, organization, etc.)
- Implementation project management (local, nearshore, offshore)
- Contract negotiation for outsourced CSPs
Why work with iQo for your Shared Services Center?
- Support throughout the process: from the decision to the implementation of the CSP
- Expertise in the main challenges of CSP projects
- Successful project implementation on an international scale and in multicultural contexts
If you would like to find out more about our know-how and expertiseyou can contact us or find out more about them on our website.
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