Gentto : la nouvelle génération de gestion déléguée au service de l’expérience client
Créée en septembre 2023, Gentto incarne une nouvelle approche de la gestion pour compte de tiers en assurance santé et prévoyance. À travers une structuration
Mise en place et réussite d’un Target Operating Model Data
Le Target Operating Model (TOM) Data est un levier central pour transformer les organisations en entités véritablement axées sur les données. Il structure la manière
Certifications, labels, prizes: a profitable investment in customer relations?
Nos experts Marketing et Relation Client vous partagent les bénéfices des certifications et des labels que peuvent recevoir la Relation Client. Gage de qualité et
The customer relations professions of tomorrow in insurance
In the insurance world, customer relations professions need to reinvent themselves. In this article, we take a look at some inspiring initiatives.
3 steps to measuring Customer Experience ROI
L’expérience client, au même titre que d’autres dimensions du Marketing et de Relation Client, doit être mesurée pour en évaluer le ROI. Nos experts vous
Acculturation to Generative AI: best practices to follow
Une stratégie efficace d’adoption de l’IA Générative dans l’entreprise repose sur deux volets complémentaires : répondre immédiatement aux usages concrets avec les bons outils, et
Data Sharing: 5 key issues to consider
Deuxième article de notre série thématique consacrée au Data Sharing. En introduction, nous avons rappelé l’importance actuelle du Data Sharing pour les organisations ainsi que
Data Sharing: definition, trends and success stories
Le data sharing consiste à mettre en commun des données entre différentes entités, pour créer une valeur que l’on n’aurait pas pu atteindre en restant
The customer experience: the new central issue in delegated insurance management
Dans un secteur de l’assurance en constante mutation, où l’efficacité opérationnelle, la flexibilité et la maîtrise des coûts restent les maîtres mots, la délégation de
Procurement s strategic role in decarbonizing scope 3
La décarbonation est devenue un enjeu central pour les Directions Achats, qui jouent un rôle clé dans la stratégie de réduction des émissions de l’entreprise.
Make or Buy matrix: strategy and application in the IT environment
Dans un environnement IT où l’hétérogénéité des solutions proposées par la DSI est de plus en plus marquée, le dilemme « Make or Buy » s’impose en
Structuring a Data and AI service offering
Structurer une offre de services Data & IA est un levier clé pour en favoriser l’adoption et développer la gouvernance sur ces sujets. En effet,
Carine Fotso joins iQo as a partner in the Data / AI division
Paris, le 24 mars 2025 Le pôle Data & IA continue de se renforcer avec l’annonce de l’arrivée de Carine Fotso. Aux côtés des associés
iQo present at AI events: AI Action Summit, AI Everything Global, Leap, Deep Fest,
L’IA fait l’actualité et de nombreux événements majeurs en France, en Arabie Saoudite et à Dubai sont consacrés aux dernières actualités. Retour en images avec
Operational efficiency and cost reduction: the methodology
Deuxième article de notre dossier thématique consacré à l’efficacité opérationnelle et la réduction des coûts. Après avoir posé les 10 questions clés à adresser, voyons
iQo certifies its 2nd class of Impact Consultants
iQo a développé une formation certifiante de 40 heures en partenariat avec l’Université Paris Dauphine et certifie sa 2e promotion de Consultants à Impact. L’objectif
How is Generative AI transforming the Procurement function?
Le Conseil National des Achats, en partenariat avec Flowie et iQo, organise un wébinaire dédié à l’impact de l’IA Générative sur la fonction Achats. Découvrez
Opening up data assets with an AI agent: challenges and steps
Si le chemin peut sembler long avant de pouvoir déployer un AgentAI sur le patrimoine de données, de nombreuses entreprises disposent déjà d’un patrimoine suffisant,
Operational efficiency and cost reduction: what's at stake?
Nous vous proposons deux articles pour adresser les enjeux et l’approche méthodologique à adopte pour concilier efficacité opérationnelle et réduction des coûts. Ce premier article
The CFO's new strategic role
Le rôle du Chief Financial Officer (CFO) a évolué de manière profonde au cours des dernières années. Perçu historiquement comme le gardien des finances de
Merging IT/OT systems with regard to AI: use cases in the mobility sector
La fusion IT/OT implique l’intégration des systèmes informatiques traditionnels (gestion des données, analyse, etc.) avec les technologies opérationnelles (contrôle des machines, des capteurs et de
Nuclear reactors for civil and military use: bringing together two overly distinct sectors in France
Dans cet article, nous revenons sur l’intérêt du rapprochement des filières nucléaires civile et militaire françaises, thème qui est émergé lors de la 8e édition du
iQo presents its wishes for 2025
Intelligence Artificielle et Impact au coeur de notre modèle pour accélérer les transformations désirables des entreprises. IA Générative Nous croyons en l’hybridation des compétences en
The golden rules for winning strategic tenders
Dans cet article, nous vous dévoilons les meilleures pratiques pour maximiser vos chances de gagner un appel d’offre stratégique. Que vous soyez déjà un habitué
Food divide: the Institut Montaigne report
Fruit d’une analyse collégiale, à laquelle a participé iQo, découvrez le rapport complet sur la Fracture Alimentaire de l’Institut Montaigne. Sommaire Présentation du rapport Fracture
What social strategy for banks and insurance companies?
Développer et exécuter une stratégie sociétale est un enjeu central et un atout pour les banques et assurances. Dans un environnement macro-économique, démographique et social
Cybersecurity and the Olympic Games: what's the post-Games assessment?
Dans le cadre du cybermois d’octobre, iQo vous propose de revenir sur l’évènement de l’année, dont la cybersécurité est un enjeu essentiel : les Jeux Olympiques
5 best practices for defining and deploying a service signature
Un programme “signature de service” doit permettre de passer d’une ambition de service et de sentiments que l’on veut générer chez nos clients à des
Procurement responsible: how to take biodiversity into account?
Les directions Achats, de plus en plus conscientes des enjeux liés à la biodiversité, intègrent activement ces principes dans leur stratégie d’achats responsables. Découvrez comment
The impact of hybrid working on employees' mental health
La santé mentale des collaborateurs est revenue dans les priorités des entreprises depuis l’avènement du télétravail et du travail hybride. Ces dernières années, l’organisation du
Generative AI: what are the regulatory risks?
Les menaces et risques liés à l’IA Générative sont nombreux et doivent être appréhendés au plus tôt par les entreprises. Après avoir décrit les biais
Customer relations in the insurance industry: how are organizational models changing?
Vincent Placer, Directeur Général de Teletech nous partage son avis d’expert dans la transformation des organisations de la relation client dans le monde d’assurance. Retrouvez
The challenges of implementing prevention policies by insurance companies
Nos experts du secteur de l’Assurance vous propose une série de plusieurs articles sur le thème “Renforcer la prévention des risques : stratégie Gagnante pour
Christophe LEROY appointed Managing Director of iQo
Paris, le 01er juillet 2024 Pour continuer d’accompagner la croissance d’iQo, Christophe Leroy est nommé Directeur Général. Associé et responsable du pôle Services Financiers, depuis
Olivier BELLAVOINE joins the Financial Services division
Paris, June 20, 2024 The Financial Services division continues to strengthen with the announcement of the arrival of Olivier BELLAVOINE. After Fabrice BROSSARD, Olivier joins
Pierre-Louis BRENAC - new iQo partner in charge of the Energy & Utilities offering
Paris, le 19 juin 2024 iQo est fier d’annoncer l’arrivée de Pierre-Louis BRENAC, en tant qu’associé au sein du pôle StratOps pour développer l’offre d’accompagnement
12 human biases in Generative AI to understand and master
Generative AI has many biases, not least human ones. Our Data & AI experts will help you to understand
Why should insurance companies develop prevention services and initiatives?
Nos experts du secteur de l’Assurance vous propose une série de plusieurs articles sur le thème “Renforcer la prévention des risques : stratégie Gagnante pour
What is the environmental impact of artificial intelligence (AI)?
The rise of artificial intelligence is not without major environmental challenges. The environmental impact of AI is colossal and probably still underestimated.
Drawing up a marketing plan: method and best practices
Elaborer son plan marketing est le rituel incontournable des directions marketing. Il fixe le cap, les priorités, les moyens nécessaires pour l’année à venir et
How can Contract Management support the DORA regulation?
DORA (Digital Operations Resilience Act) est le règlement sur la résilience opérationnelle numérique. DORA vise ainsi à renforcer la stabilité du système financier européen. Malgré
Caroline BILLOTTE - new iQo partner in charge of the offering Procurement
Paris, April 23, 2024 iQo is proud to announce the arrival of Caroline BILLOTTE, as a partner in the Performance, Finance & Turnover (PF&T) division.
Moving company: how can you support your employees through change?
Un déménagement constitue un moment charnière dans la vie d’une entreprise. Du simple changement de locaux à celui impliquant un bouleversement de la configuration des
5 keys to creating an embodied managerial model
Les entreprises doivent repenser leur modèle managérial et plus globalement leurs Dynamiques Humaines. Pour créer un modèle managérial porté par vos managers, notre équipe spécialiste
Supply chain: 6 tips to improve your practices
Nous constatons chez nos clients que les tensions sur les chaines d’approvisionnement sont de plus en plus fortes. Délais allongés et incertains, marchés pénuriques, demande
iQo: Alain-Bernard DUVIC strengthens the Strat'Ops division
Paris, le 31 janvier 2024 iQo est fier d’annoncer l’arrivée de Alain-Bernard DUVIC, en tant qu’associé au sein du pôle Strat’Ops pour développer l’offre Supply
How to use data to manage WCR?
Data has a major role to play in managing working capital requirements (WCR). In a general context of tougher economic
Human dynamics: what are the trends in 2024?
The start of 2024 was marked by the publication of a multitude of studies and reports on the major trends in human dynamics for the year.
AI training: explaining and demystifying before taking the plunge
Training employees in AI is not just about responding to a current trend, it's about supporting the transformation of our businesses. All businesses are
AI Readiness: is your CIO ready for Generative AI?
AI Readiness or how do you know if your company and the various business lines are ready to take advantage of the potential of AI? We have defined
Marketing KPI: 7 families of indicators to monitor your marketing performance
Vous projetez un nouveau plan marketing ? Votre stratégie marketing et commerciale a besoin d’être appuyée par des actions mesurables ? Vous voulez évaluer l’impact d’un
Supply chain and operations: how to get the most out of your production facilities?
In an economic context marked by increased competition and ever more demanding customer expectations, the full exploitation of production capacity is a key issue.
E-world Energy & Water: anticipating the energy challenges of the next 50 years!
Nos experts étaient présents au E-world Energy & Water 2024 à Essen en Allemagne, l’événement mondial réunissant les experts des enjeux de l’Énergie. Voici les
Human dynamics: discover iQo's expertise
Our approach to human dynamics is designed to support the transformation of complex organizations in the face of ecological, human and technological challenges. To achieve these transformations, we have
iQo: Fabrice Brossard joins the Financial Services division as a partner
Paris, February 14, 2024 iQo is proud to announce the arrival of Fabrice BROSSARD, as a partner in the Financial Services division. Alongside
CSR labels: how can iQo help you?
Obtaining a CSR label can be a daunting task for companies embarking on their journey without a methodology. A specific CSR label attests to the
iQo: Hamza Salah-Mars joins the Tech4Business division as a partner
Paris, January 31, 2024 iQo is proud to announce the arrival of Hamza SALAH-MARS as a partner in the Tech4Business division. He joins a
Which CSR labels should banks and insurance companies choose?
A specific CSR label certifies that a company or product complies with a specific standard. Except that how can mutuals, banks
Generative AI: what does the future hold for legal and Contract Management professionals?
Third and final part of our thematic dossier on the challenges of adopting Generative AI. Find the first two articles here: Case
How to measure customer satisfaction: what systems need to be put in place?
To measure customer satisfaction, it would be a mistake to stop at a few well-known indicators (NPS, CES...). Looking beyond
Limits and obstacles to the adoption of Generative AI applied to Contract Management
Part two of our thematic dossier on the challenges of adopting Generative AI. Find the 1st article here: AI use cases
Generative AI: which use cases for Contract Management ?
Generative artificial intelligence (GenAI), symbolized by the rise of ChatGPT in particular, is generating as much excitement as it is questioning in many fields, and Contract Management is no exception.
What role do women play in the digital world?
Women account for just 26.9% of the workforce in the digital professions, all professions combined. This figure was published in March 2023 by the Femmes @ Numérique association.
Another figure: only 16% of women work in the so-called technical professions. In fact, women who choose to work in the digital sector are mainly attracted to transformation-related positions. What are the reasons for this, and what possible solutions can be found? And how can we prevent this from happening again in the years to come?
COP28: webinar program with Kéa
La COP28 aura lieu du 30 novembre au 12 décembre : l’occasion pour notre partenaire Kéa de proposer un programme de webinars, gratuits, pour adresser
Generative AI: how will it change business models?
The steady advance of generative AI is radically changing the way economic sectors derive value. It's a change
Cloud migration for CIOs: benefits and limitations
La migration vers des solutions d’hébergement cloud (AWS, Azure, Google, …) est devenue un des leviers de la transformation numérique des entreprises. Les Directeurs des
Software Asset Management: definition and benefits
Le Software Asset Management (SAM), également connu sous le nom de gestion des actifs logiciels, est un processus stratégique visant à gérer de manière proactive
Clienteling: definition, relevance and challenges in an omnichannel strategy
Par clienteling on entend le plus souvent une approche ultra personnalisée de la relation qui se noue entre un client et un vendeur en magasin
Carbon tax at EU borders: the test is on!
On October 01, 2023, the European Union launched the first border carbon tax to support the green transition. This border carbon tax of
What can we learn from Produrable 2023?
The Produrable trade show is the unmissable annual event for all those involved in the social economy and sustainable development. As every year, several
HR and digital transformation: a key role
HR has a key role to play in the digital transformation of companies. Alongside other professions (IT, Marketing, etc.), Human Resources has a key role to play.
IS marketing: 4 ways to refocus on products
Le marketing de la DSI permet de valoriser les DSI dans leurs compréhension et anticipation des besoins de leurs clients internes. De plus, il sert
How do you reconcile hypergrowth with quality customer relations?
L’hypercroissance correspond à une augmentation significative du chiffre d’affaires, des bénéfices et du nombre d’employés de façon constante sur une période de trois ans minimum.
10 rules for outsourcing customer service
Many companies have already chosen to outsource their customer service. You may be asking yourself the question
What role does NPS (Net Promoter Score) play in BtoB?
En juin, nous avons eu la chance d’accueillir dans nos locaux les Directeurs Marketing, Commerciaux et Expérience Client B2B d’ENGIE, Air France Cargo, Geodis, STEF,
Towards agile IS governance (Episode 3 / 3)
The final installment in our series of three articles on IS governance. These articles are written through iQo's collaboration with Isabelle SIPMA,
How to optimize the efficiency of a retail bank's support functions?
The efficiency of support functions is a key challenge for retail banks, reinforced by the current economic climate. Indeed, sustained inflation and the
iQo joins CO Conseil's community of partner consultancies
We are proud to announce that, in 2023, iQo has joined the CO Conseil community, a cooperative company of collective interest, thus contributing to its development alongside other firms.
5 tips for building a Design Authority that keeps its promises
Design Authority is key to IT transformation. The IT technology base is changing: acceleration
Towards agile IS governance (Episode 2 / 3)
This series of three articles on IS governance aims to underline the importance of technology and data governance at its best.
Towards agile IS governance (Episode 1 / 3)
This series of three articles on IS governance aims to underline the importance of technology and data governance at its best.
How to develop Customer Culture in 4 steps?
Customer culture refers to the relationship between your employees and your customers. It represents the desire, shared by the entire company, to place the customer at the heart of all our activities.
Digital resilience: France's connectivity and the resilience of our digital networks
Internet service providers, clouds, operating systems and online platforms are all digital services that have become indispensable. The vast majority are offered by
Digital resilience: Cloud, data and AI
End-to-end control and management of the data collection, storage, processing, analysis and exploitation chain for data collected on
Digital resilience: training and retaining digital talent
Profiles with expertise in strategic digital areas such as Cloud services, Artificial Intelligence (AI) and Cybersecurity are very important, both in terms of the quality of our services and the quality of our products.
Digital resilience: Web3, the future of the Internet
Web3 is presented as a Web of trust, based on key principles (decentralization, community sovereignty, new ownership models, etc.). In our
Digital resilience: cybersecurity and supply
Building French and European digital resilience is a fundamental issue of sovereignty that goes far beyond digital issues alone. In our dossier
Digital resilience: definition, key components and challenges
Building French and European digital resilience is a fundamental issue of sovereignty that goes far beyond digital issues alone. It also concerns
B2B customer experience: 10 trends to watch
Would you like to know which BtoB customer experience trends to adopt as soon as possible? We've got ten for you in this article. Contents 1.
iQo becomes a member of Institut Montaigne
The Institut Montaigne is a think tank renowned in France for its apolitical stance, open to the intersection of three fields. Here's a video
How to adopt Green Supply Chain ?
Green supply chain, also known as sustainable supply chain, is a corporate strategy aimed at minimizing environmental impacts throughout the supply chain.
Agile marketing: definition and tips for adopting it
Agile marketing, a working method inspired by the agile method and adapted to the specific needs of marketing teams. Agile marketing can be seen as
Design sprint: understand it all in 5 minutes
The design sprint is an innovation process that enables teams to rapidly create and test product or service ideas. It
12 skills for leadership development
Leadership development requires 12 key competencies. These managerial skills are increasingly important in companies to help them develop
How do you define a Customer Experience framework?
You're (probably) familiar with the product repository and the customer relations repository, but what about the customer experience repository? Yet the experience repository
How do you set up a cyber resilience program?
Cyber resilience is the ability of an organization to maintain business continuity (business resilience) by preparing for, responding to and recovering from cyber incidents.
Machine Learning: definition, algorithms and use cases
If you're asking yourself "What is Machine Learning?" or "What are the key concepts behind Machine Learning?", then
iQo presents its Customer Experience study with ADETEM
En octobre 2022, iQo a diffusé et présenté les résultats d’une étude portant sur l’Expérience Client (les enjeux, les organisations des équipes, les attentes des
Setting up an ERP project: the keys to success
This article is the continuation of 4 errors in the implementation of ERP / data repository program Each problem in the implementation
4 errors in ERP / data repository implementation
There are many pitfalls to avoid when implementing ERP programs and data repository software. Here are 4 of them
Managing customer complaints: 10 best practices
In this article, we'll be revealing 10 convictions for effectively and sustainably improving customer complaints management. Win back, loyalty, re-purchase, continuous improvement
The keys to developing participative innovation within the company
Participative innovation is a collective process that requires certain good practices to be put in place, and certain pitfalls to be avoided. When innovation becomes everyone's business
How to manage customer dissatisfaction in 5 steps?
Our experts from the Marketing and Customer Experience department give you the 5 key steps to successfully managing customer dissatisfaction. Customer dissatisfaction can arise from
How to improve lead management?
To achieve sales objectives, lead management has become a key activity that needs to be closely monitored to guarantee economic equilibrium:
Why should listening to customers be a key element of your customer experience strategy?
Listen to build loyalty: what customer listening system should you put in place to boost your customers' experience and satisfaction? At a time when
How should banks support AgriTech financing?
Banks have a key role to play in supporting the financing of AgriTech in France. French agriculture as a whole is faced with a number of challenges
How can you improve customer service?
Improving customer service has become essential for many companies, given the new uses and needs of their customers. What innovative initiatives are companies implementing
How do you build an effective customer experience strategy?
Asking the question of customer experience strategy means recognizing that taking customer experience into account has gradually spread throughout companies.
What are the 3 types of Supply Chain models?
Which models are Supply Chain and how, at iQo, do we address their transformation issues in response to the ever-changing context? Here are the
Datalake: definition and ROI
Does the datalake have an ROI? Before we try to give an answer, let's recall the definition of a datalake. If you're wondering "what is a datalake?
Why should you attend LFDay, the Digital Farm's AgriTech event?
LFDay, organized by Ferme Digitale, is the benchmark event in France, bringing together those who innovate in the world of agriculture: startups, investors, groups, etc.
Why become a mission-driven company?
Since 2019, and the PACTE law, companies can change their articles of association to become a société à mission. What does the "société à mission" really mean?
Skills hybridization: what does it mean to be a "hybrid maker"?
The hybridization of skills is one of our strong points at iQo. Behind this expression (which may seem fashionable to some) lies the reality of our business.
How can we support the transformation of business processes?
Process transformation is at the heart of corporate strategies to ensure that organization and business adapt to changing contexts. Backed by a wealth of
Purpose washing: definition and risks for companies
Companies that don't keep their promises are guilty of purpose washing and open the door to sanctions. When a company
From digital revolutions to digital transformation
There is not just one digital revolution, but many, depending on how you look at it: from the consumer's point of view, or from that of brands or retailers.
What is business design?
Business design is an approach that combines the methodology of design thinking with the tools of business analysts to respond to business issues (definition
Will the metaverse change the world?
Metaverse (or metavers), deeptech, NFT, web3... the Internet seems to have entered a new revolution in recent months. In 2021, Mark Zuckerberg, founder and CEO of
HR Transformation: discover our expertise
HR transformation is an event to which Human Resources departments are invited. To make a success of it, they must undertake 4 priority projects, which affect the following activities
How do you set up a Contract Lifecycle Management (CLM) tool?
Contract Lifecycle Management solutions are designed to automate contract lifecycle management. From drafting to closing,
Our research approach in Contract Management
The Contract Management website now plays a central role in a company's overall performance. Contracts are at the heart of business life:
Work in the age of hybridization of skills and professions
Over the past 2 years, there has been increasing talk of hybrid working in companies. We've published a number of articles on the subject: Futur
French AgriTech Report: iQo supports the Digital Farm
At the Salon International de l'Agriculture, Ferme Digitale presented the French AgriTech report. The strategic axes aimed at responding to the change of era in
iQo Lab: a place dedicated to innovation
Provoking a new experience that combines inspiration, exploration, experimentation and concretization in a continuous process of reflection, this is the ambition of our iQo Lab. An atmosphere that brings people together
NumAlim, or how to make nutritional information more transparent
4,000 products already referenced on NumAlim (end 2021), 250,000 references expected and 25 million data aggregated by 2023: the ambitions of
Managerial innovation at a time of organizational transformation
We spoke on managerial innovation in November 2021 at the Campus de l'Innovation Managériale, organized over 2 days by ISD (Institut de la Sociodynamique).
Rethinking corporate culture in the age of hybrid work?
Too few managers really consider the subject of corporate culture. Quite often, it is taken for granted, with some not hesitating to
Improving the employee experience thanks to data
At iQo, we draw on our experience in supporting organizations, employees and managers to turn data into an effective tool.
New models of corporate governance
Ever more participative and horizontal, corporate governance models are evolving with the times. At a time of climate crisis, organizations have everything to gain.
How to reconcile growth and CSR challenges?
A new episode of our podcast dedicated to the Enterprise of Tomorrow. A few weeks ago, we interviewed Geneviève Férone, a pioneer in France in the field of CSR.
A diet for ideal economic performance as winter approaches?
Difficile de parler de performance économique sans tomber dans des poncifs du type : faites plus avec moins, comprenez “Réduisez vos dépenses et augmentez votre CA !”. Finalement, comme un régime alimentaire pré-estival,
Impact Positif: will companies' net-zero transition suffice with the emergence of an ever more demanding regulatory framework?
Le dernier rapport du GIEC (Groupe d’Experts Intergouvernemental sur l’Evolution du Climat) du 9 août dernier a rappelé (s’il était nécessaire) de l’impératif du verdissement
PRODURABLE 2021: finance at the heart of positive-impact business approaches
From September 15 to 17, 2021, the PRODURABLE trade show was held in Paris. The PRODURABLE trade show is Europe's largest gathering of actors and
What kind of transformation for Customer Relations Centres?
67% des interactions avec les clients seront gérées par des machines intelligentes Après vous avoir partagé dans Quel futur pour la gestion de la relation
How can you better manage contractual risks?
Knowing how to manage contractual risks means knowing how to anticipate and avoid financial losses due to a buyer who fails to honor a contract, or to a company that
Top 10 priorities for post-Covid CIOs
At the start of 2020, the health crisis presented CIOs with a huge challenge: how to implement teleworking on a massive scale for employees whose
5 minutes to understand why you need to master your value chain
Like Rome, the understanding of value creation didn't happen overnight... In fact, for almost 200 years, companies have been creating value for their customers.
Information systems outsourcing: an opportunity to accelerate digital transformation?
Outsourcing your information systems? Perhaps the health crisis has revealed the need for IT outsourcing within your company. When you ask
Managerial innovation, a lever for transforming the Supply Chain
The Covid-19 pandemic has highlighted the importance and role of men and women in corporate resilience and risk management. Managerial innovation
Data governance: definition and key principles
Data governance is a major lever for improving performance and accelerating business transformation. Indeed, today, data is an essential
What does the future hold for customer relationship management?
Between artificial intelligence, omnichannel and new automated relationship channels, what are the trends shaping the future of customer relations? Julien Baillieul, iQo partner,
Customer path - Processes - Risks & Internal Control: improving, securing and transforming the company
Due to a low level of maturity (the most favorable case) or a logic of territories and organizational silos (an unfortunately frequent situation), linking the
Innovation at Supply Chain : the latest trends
Innovation means inventing, creating, renewing and finding, sometimes simply by relying on common sense and existing practices. Innovation gives rise to new concepts and products,
A benchmark for industrial and technological asset management
Why is industrial and technological asset management essential? The man-machine triptych is at the heart of organizational performance. Lean,
Vivatech 2021: 5 startups to enhance the customer experience
Discover the 5 startups we spotted in the fields of marketing, customer experience and customer relations at Vivatech 2021. These
Innovation in healthcare: feedback from startup Alaxione
3rd episode of our iQonik podcast series. We talk about Health and Innovation with the founders of the startup Alaxione, specialized in the creation of a
Customer loyalty strategy: the keys to success
Along with lead management, customer loyalty and retention are two key elements of any effective marketing strategy. In an increasingly competitive environment
8 keys to managing the turnaround of a company in difficulty
To successfully turn around a company in difficulty, you need to make André Gide's statement "Choosing is giving up" your own. This phrase is particularly relevant to
10 keys to an efficient marketing organization
In both BtoB and BtoC markets, the marketing organization and its perimeter must evolve to cope with the rapid and continuous changes in their environment: A
Understanding the relocalization of agriculture and short food circuits
In January 2020, INRA (Institut National de la Recherche Agronomique) became the Institut National de Recherche pour l'Agriculture, l'Alimentation et l'Environnement. In November, it organized
Understanding the promise and finding your way in the RPA galaxy
RPA: a tool increasingly used by companies to advance their digital transformation Already tried and tested by large companies, the
The future of work: how teleworking is shaking up organizations
Zoom, Teams, Slack are all tools that have become part of our daily telecommuting routine. Before, a meeting or appointment was (almost) unthinkable if
The future of work: the economy of isolation, or how to re-enter the workforce away from the office
It will have escaped no one's notice that the health crisis has severely restricted people's mobility, and kept employees away from company premises. Some
The growing risks of Greenwashing and Purpose washing
The climate emergency and the search for meaning and responsible brands are driving companies to multiply their initiatives, not only to do no harm, but above all, to ensure that the environment is protected.
The future of work: what is the isolation economy?
For more than a year now, the health crisis has been shaking up our relationship with work, establishing an unprecedented distance. This is embodied in the rise of telecommuting,
"FOR GOOD" MANIFESTO
https://youtu.be/5-R7uZuWbPU Dans un environnement de plus en plus incertain et un monde en réinvention permanente, seules les entreprises « For Good » réussiront à construire
For a Hybridized Culture
In the new world that is emerging, retail banking's business culture often appears to be at odds with its own: managerial when it's a matter of
A New Business Model
Despite its advanced digitalization, the retail banking business model is still based on the same foundations as 30 years ago: a commercial front,
A New Relational Model
The relationship model for individual customers needs to be renewed, as the customer-advisor bond that underpins it is weakening. Customers are going to
A New Revenue / Service Model
Shaken up from all sides, the revenue model of traditional banks is giving up the ghost: cash cows disappear: low-rate curve,
For a Hybridized Strategy
The sacrosanct exercise of drawing up a strategic plan is still based on outdated methodologies and compartmentalized approaches, limiting its real impact on the company.
The 7 challenges of retail banking
1. Get through the crisis and work on long-term strategy 2. Embodying its raison d'être, based on "Positive Impact" 3. Renewing the revenue and operating model
What If Women Learned To Ask?
According to the World Economic Forum's Global Gender Gap Report 2017, the gender gap widened slightly in 2017 after a decade of progress. The (global) average
Communities of Practice: a new lever for value creation
Or how to use collaboration as a springboard to mobilize teams in the service of the company's strategic objectives.
The business case, the key to successful transformation programs
The business case for a better overall assessment of the transformation Too many costly transformation programs or technology projects are still being undertaken today without
Cloud Computing, from ownership to consumption
From ownership to "on demand" consumption? The notion of ownership, of financial assets, has long reassured entrepreneurs and shareholders. Owning your system
Why The Blockchain Could Mean So Much For The Future Of Work
When it comes to Blockchain technology, it's hard to see the wood for the trees of Bitcoin and the cryptocurrency 'bubble'. In fact, the speculation
Should a company pretend it works like a family?
What are employees to a company? Are they just a means to an end — serving shareholders or customers? Or are they an end in themselves? HR
Tech For Good
Digital innovation at the service of social, health and environmental needs At iQo, we're convinced that today's tech players need to go further than ever before.
From Maker Lab to Cognitive Factory
iQoLab is not only a place for reflection and foresight, but also a demonstration of our role as Maker, even during phases of our development.
Data For Good
If we had to give a simple definition of Data For Good, it's the contribution of data science as a lever of innovation for good for society.
Industrialization, Scale-up design
Scaling up is the moment when an innovation joins the rest of the company Why create the conditions for success within the company?
Knowledge Management can be a powerful vector for improving organizational performance
The vocation of Knowledge Management is no longer simply to reference and "shelter" key information, but to make it the spearhead of the company's strategy.
Project or Program Turnaround: Getting an ailing project back on track
Cross-functional projects are fraught with difficulties, which often begin at the outset: complexity, project size, poor governance, and so on. We
Shared Services Centers (SSCs): setting them up successfully
Les Centres de Services Partagés se généralisent. Ils permettent aux entreprises des gains de productivité significatifs et des réductions des coûts. Pour autant, la démarche
How can process-based performance meet the company's strategic challenges?
iQo is one of France's leading players in process-driven organizational transformation. Our consultants support the operational transformation of organizations, helping them to
CIO Advisory: Supporting a company in constant change
Our Tech for Business teams offer a CIO Advisory service to support CIOs in their organizational and operational transformation projects. Our objective:
Contract Management, a lever for contractual performance
The Contract Management website now plays a central role in a company's overall performance. Contracts are at the heart of business life: they govern,
Agriconomie x iQo to support your agri / agro challenges
Created in 2014, Agriconomie is the first online sales site entirely dedicated to farmers' supplies. When iQo is created in 2021, and
Future of industry: understanding and developing industry 4.0
Over the past few years, the media have been talking a lot about the transformation and future of industry known as Industry 4.0. Beyond the concept, it's
Banks face up to their positive impact transformation
Find out why banks need to step up their "Positive Impact" initiatives. Consuming ethically has become a widely shared concern for many people.
