
iQo has reached a new strategic milestone by earning AFNOR’s “Engagé RSE” certification
The strategy and transformation consulting firm iQo announces that it has been awarded the “Engagé RSE” certification by AFNOR. In line with the guidelines

Design Authority: How Can We Balance Delivery Speed and IT Control?
Your CIO wants to pick up the pace. Your teams are delivering in short cycles, and agility is now firmly embedded in your practices. Yet persistent friction continues to arise: why

With artificial intelligence, social dialogue must take on a new dimension
"Will I still be of any use?" Many employees have been asking themselves this question since the advent of artificial intelligence

AI Transformation: Our 5 Principles for Success
Amid the current buzz surrounding AI, many companies are struggling to move beyond the experimental stage and generate real value. To support organizations

AI and Edge Computing: What Changes Will This Bring to Information Systems?
AI greatly enhances the appeal of edge computing. The more use cases become real-time, embedded, or autonomous, the more latency, network dependency, and

Mathilde des Courtis Joins iQo as a Partner
Mathilde des Courtis has joined iQo to strengthen the firm’s expertise in advising clients in the asset management, banking, and insurance sectors. A graduate of

10 Trends Shaping the Evolution of Marketing Organizations
Under the combined pressure of AI, the demand for immediate profitability, and an increasingly volatile customer base, marketing departments are rethinking their approaches

Shadow AI: How Can We Avoid Repeating Past Mistakes?
The advent of generative artificial intelligence has sparked an unprecedented revolution in individual productivity. However, this rapid adoption is accompanied by a phenomenon well known to

AI and Ethics: We Must Build a Humanistic AI
Since the emergence of generative artificial intelligence, public debate has swung between fascination and concern. Will humans become more capable, or will they simply be replaced? This dichotomy

Teresa Dorner has been named a partner at iQo
Teresa Dorner, who has been with iQo since its founding in January 2021, has just been named a Partner. Teresa supports organizations in their projects to

What if HR managers took a cue from marketing?
How can marketing and customer experience techniques transform the HR function and make it more efficient? Summary: HR leaders are facing

How can we improve the relationship and performance between central management and its local units?
While all directors of Central Divisions and Business Units at headquarters are wondering how to improve their relationships with local entities and subsidiaries, few ask themselves the

AI doesn't vote… but it's already influencing those who do
With one year to go before the presidential election, the question is no longer whether AI will influence the democratic debate, but to what extent. We are gradually entering a

Energy Dependence: Why Tensions in the Strait of Hormuz Overshadow the Real Issues at Stake in Europe’s Energy Transition
What if the price of a barrel of oil isn't the real issue? The crisis in Iran has brought it back to the top of the agenda

Remote Customer Service: Building a Truly Effective Operational Model
Companies must structure their customer relationship management in a way that is consistent with their strategy, business objectives, and quality requirements. The definition

Can artificial intelligence (AI) become a public good?
Artificial Intelligence (AI) has become the invisible driving force behind our digital and professional lives. Its widespread adoption today raises a fundamental question: Is AI

Agent-Based AI, from Prototype to Industrialization: Summary of the iQo x SYNIA Conference
Today, agent-based AI enables companies to take a major step forward in implementing new applications across their various business lines. It provides the opportunity to

Managing Peak Activity vs. Managing Crises: Challenges, Methods, and Best Practices for Customer Service Centers
Customer service centers may face various types of operational pressures, such as peaks in demand (calls, etc.) that occur in cycles

Once & Done (FRC): Definitions and Calculation Methods for a Key Customer Experience KPI
FRC—First Contact Resolution, or “once & done”—is a widely used metric in systems for managing

Customer Experience in New-Construction Real Estate: A Necessary Transformation in a Changing Market
The new residential real estate market has historically been driven by one key factor: private rental investment, supported by tax incentives. This foundation has shrunk dramatically, changing

Remote Customer Service: Understanding and Reducing Costs
Learn how to analyze the cost structure of a remote customer service system and identify the key operational levers for optimizing its costs

The CIO of Tomorrow: Architect of an Agent-Based Information System or Manager of AI Vendors?
Who will be tomorrow's CIO? The same questions often come up among CIOs: "Should I build custom

How to Succeed in a Customer Relationship Management Outsourcing RFP: A Methodological Guide
Outsourcing customer relationship management (BPO—Business Process Outsourcing) is a strategic tool for improving the customer experience, gaining access to cutting-edge technologies, and

Protecting Vulnerable Customers from Fraud: A Strategic and Regulatory Imperative for the Banking Sector
The acceleration of digital transformation within the banking sector has profoundly reshaped the risk landscape. While omnichannel approaches and the digitization of customer journeys

Reachability of Remote Contacts: How Can We Balance Operational Performance and Economic Sustainability?
Reachability has become a major strategic issue for remote customer relationship systems. It cannot be reduced to a single indicator (such as

Embedding Generative AI in Practices for the Long Term: Why Usage Matters More Than Technology
Generative AI creates value when it is embedded in business practices. Learn how to establish sustainable, value-driven use cases within your organization. Summary

Professional Equality Index: iQo Ranks Among the Top Strategy Consulting Firms
For 2026, iQo received a score of 98 out of 100 on the Gender Equality Index. The website Consultor.fr published the rankings of consulting firms

Why the PSM1 Certification Is an Essential Career Booster
“Practicing Agile” and “being Agile” are two very distinct concepts. This is where the Scrum framework comes in—the most widely used Agile method in the world,

The Contribution of Management Systems to Organizational Performance
Organizations face increasingly complex challenges—regulatory, environmental, quality, or safety—and management systems (MS) are becoming essential as a

Measuring Reachability Beyond the Answer Rate
The hang-up rate has historically been the key metric for customer service centers. It measures the proportion of calls answered within a target timeframe

Why is a customer-centric culture essential for standing out in the insurance industry?
Summary: In an ever-changing economic landscape, where new technologies, regulatory complexity, and rising customer expectations are redefining the rules of the

CSRD: Between Climate Ambition and Economic Realism, It’s Time for Streamlining
The European Green Deal is going through a rough patch. As the cornerstone of the European Union’s non-financial transparency strategy, the CSRD (Corporate

Agent-Based AI: How AI Agents Are Revolutionizing Automation and Governance
We are now entering a new era: the era of agent-based AI. We are moving from AI that “talks” to AI that “acts.” This transition

AI Assistant vs. AI Agent: Understanding the Shift Toward an Agent-Based Enterprise
AI Assistant or AI Agent? Discover the practical differences between them, their uses in business, and how to successfully transition to a well-managed agent-based organization. Summary

Leading a Cost-Cutting Project: Myths and Realities
From benchmarking to process optimization and organizational restructuring, companies are using a variety of methods to achieve their cost-reduction goals. But not all of them

Risk Management and Compliance: A Strategic Issue for Sustainable Business Performance
In an environment marked by geopolitical instability, accelerating regulatory change, and digital transformation, risk management and compliance now play a central role

Romain Villar joins iQo as a partner in the Tech4Business division
Paris, February 6, 2025 IT strategy, enterprise architecture, and agent-based AI… these topics are multiplying and accelerating the transformation of information systems. To support

Generation Z in the Workplace: Challenges, Expectations, and Keys to Integrating and Retaining Them
Generation Z, or Gen Z—generally defined as people born between the late 1990s and the early 2010s

Personal Insurance Services: The New Strategic Lever in the Face of Market Standardization
For a long time, differentiation in personal insurance was based on coverage, reimbursement levels, and policy terms. Today, this model is losing steam. The

Why Is the Traditional IT Department Model Reaching Its Limits (and How Can You Become a Digitally Optimized Company)?
More and more companies are asking themselves: Should we fundamentally rethink how IT is organized to turn it into a true driver of value? That is precisely

IT Organization: How Tech Hubs, Application Factories, and Touchpoints Are Transforming the Enterprise
More and more companies are asking themselves: Should we fundamentally rethink how IT is organized to turn it into a true driver of value? That is precisely

iQo wishes you all the best for 2026
In this era of ubiquitous artificial intelligence, we at iQo choose to be bold: we pursue technology that brings out the best in people, rather than replacing them. When AI meets

Dynamic Benchmark: The New Performance Compass for Networks and Franchises
In a market where franchise networks must navigate both the diversity of retail locations and pressure to perform

How is Generative AI transforming the Procurement function?
Together with the National Council of Procurement, in partnership with Flowie, we hosted a webinar on the impact of generative AI on the Procurement function.

Data Product Management: How to Apply Product Management Methods to Data Projects
Data Product Management, widely used in startups and now in large companies, is establishing itself as an agile, user-centered approach. Led by

The 5 Key Skills of a Project Manager
A project manager’s role is to bring stakeholders together, provide them with clarity, motivate them, and ensure team cohesion. What are

How can data be used to better manage a franchise network?
In a complex, digitized environment, data is key to the effective management of franchise networks. Collecting, organizing, standardizing, and leveraging information is

Women in Leadership: How Can We Retain Female Talent All the Way to Leadership Positions?
Could organizational culture be the reason why, in many sectors, gender parity rates decline after the managerial level?

Professional Scrum Master PSM 1 / PSM1: What Is It and How Do You Get Certified?
Earning the Professional Scrum Master I (PSM1) certification, issued by Scrum.org, is much more than just a line on a resume: it’s international recognition of

The AWS Cloud Outage as a Global Crash Test for Digital Resilience
On October 21, 2025, a major outage at an AWS data center in Northern Virginia—one of the world’s leading cloud hubs—caused

Produrable Trade Show: Sustainable Performance as a Catalyst for Transformation
Once again this year, the iQo teams participated in the Produrable 2025 trade show, a must-attend event for stakeholders in sustainable transformation and positive impact. This

Self-Service BI in the Era of the Modern Data Stack
Self-service BI marks the democratization of data access, enabling non-technical users to make real-time decisions based on analytics

How should retail banks reinvent their private banking model to capitalize on the largest wealth transfer in history?
9,000 billion euros will be transferred in France by 2040, marking the largest wealth transfer in history. A historic opportunity for banks

5 Ways AI Can Drive Business Transformation
What are the five main applications of Artificial Intelligence, and what is their strategic impact on businesses? Our Data & AI experts share their insights.

iQo Strengthens Its Retail Banking Expertise with the Arrival of Denis Tassel
Paris, October 7, 2025 iQo continues to grow and announces the arrival of Denis Tassel as a Partner, bringing more than 25 years of experience in

5 Tips for Passing Your ITIL 4 Foundation Certification
ITIL 4 is the leading methodological framework for IT service management. Taking an ITIL 4 Foundation course is the best way to get started.

Successfully Scaling Your AI Projects
These days, scaling up is the watchword for every artificial intelligence initiative. Indeed, the value proposition stemming from the use of

Social Selling: What Are the Latest Trends?
Social selling is emerging as a key component of modern marketing and sales strategies. By combining engaging content, trusting relationships, and a seamless shopping experience

Procurement managers in information systems
Addressing the issue of information system-related “ Procurement ” today requires looking beyond considerations of economic or functional performance alone. What does this actually entail?

Process Intelligence: Our Data-Driven Approach to Transforming Operational Performance
Process Intelligence refers to an approach that uses data to analyze, understand, and optimize a company's operations. In this article, discover our

iQo Earns Qualiopi Certification
Paris, July 30, 2025: iQo has been certified by Qualiopi. Qualiopi is a certification that attests to the quality of the services offered by iQo in the area of

Reducing ultra-processing of food to address food divides and improve competitiveness
Reducing ultra-processed foods is not just a public health goal—it is also a strategic decision on several levels: economic, health-related, and reputational. What are

Enhanced Customer Relations: Putting Voice AI to the Test of Authenticity
Voice technologies (accent neutralization, voice cloning, empathetic AI, etc.) aim to create a seamless and “neutral” customer experience. But by smoothing out all the rough edges,

Management accounting is accelerating its digital transformation
Management accounting is often criticized for not having evolved enough since the rapid acceleration of digital transformation in businesses. And yet, we will see

Marketing Research: Turn Data into Action
Conducting marketing research is a key activity for marketing teams. It is intended to provide a better understanding of the market, the competitive landscape, and customers

EcoVadis Assessment: iQo Earns Gold Certification for Its CSR Strategy
EcoVadis Gold for our CSR commitments, with a score of 82/100. We are proud to share with you this distinction awarded by EcoVadis. Thus, it

Gentto: The New Generation of Outsourced Management Dedicated to Enhancing the Customer Experience
Founded in September 2023, Gentto embodies a new approach to third-party management in health and life insurance. Through a restructuring

Implementation and Success of a Data Target Operating Model
The Target Operating Model (TOM) for Data is a key driver for transforming organizations into truly data-driven entities. It structures the way

Certifications, labels, prizes: a profitable investment in customer relations?
Our Marketing and Customer Relations consulting teams share with you the benefits of the certifications and seals of approval that Customer Relations can receive. A guarantee of

The customer relations professions of tomorrow in insurance
In the insurance world, customer relations professions need to reinvent themselves. In this article, we take a look at some inspiring initiatives.

3 steps to measuring Customer Experience ROI
The customer experience, just like other aspects of marketing and customer relations, must be measured to assess its ROI. Our experts will

Acculturation to Generative AI: best practices to follow
An effective strategy for adopting generative AI in a company rests on two complementary pillars: immediately addressing specific use cases with the right tools, and

Data Sharing: 5 key issues to consider
This is the second article in our series on data sharing. In the introduction, we highlighted the current importance of data sharing for organizations, as well as

Data Sharing: definition, trends and success stories
Data sharing involves pooling data from different entities to create value that could not have been achieved by remaining

Customer Experience in Insurance: Why Delegating Management Is Becoming Strategic
In an ever-changing insurance industry, where operational efficiency, flexibility, and cost control remain key priorities, the delegation of

Procurement s strategic role in decarbonizing scope 3
Decarbonization has become a central issue for the Procurement departments, which play a key role in the company’s emissions reduction strategy.

Make or Buy matrix: strategy and application in the IT environment
In an IT environment where the solutions offered by the IT department are becoming increasingly diverse, the “Make or Buy” dilemma arises in

Structuring a Data and AI service offering
Structuring a Data & AI service offering is a key strategy for promoting its adoption and developing governance in these areas. In fact,

Carine Fotso joins iQo as a partner in the Data / AI division
Paris, March 24, 2025 The Data & AI division continues to grow with the announcement of Carine Fotso's arrival. Alongside the partners

iQo present at AI events: AI Action Summit, AI Everything Global, Leap, Deep Fest,
AI is making headlines, and many major events in France, Saudi Arabia, and Dubai are focused on the latest developments. A look back in pictures with

Operational efficiency and cost reduction: the methodology
This is the second article in our special series on operational efficiency and cost reduction. After outlining the 10 key questions to ask, let’s take a look at

iQo certifies its 2nd class of Impact Consultants
iQo has developed a 40-hour certification program in partnership with Paris Dauphine University and is certifying its second class of Impact Consultants. The goal

Opening up data assets with an AI agent: challenges and steps
While it may seem like a long road before an AgentAI can be deployed across a company’s data assets, many companies already have a sufficient amount of data,

Operational efficiency and cost reduction: what's at stake?
We offer two articles that address the challenges and the methodological approach needed to balance operational efficiency with cost reduction. This first article

The CFO's new strategic role
The role of the Chief Financial Officer (CFO) has undergone a profound transformation in recent years. Historically viewed as the guardian of the company's finances,

Merging IT/OT systems with regard to AI: use cases in the mobility sector
The convergence of IT and OT involves the integration of traditional IT systems (data management, analysis, etc.) with operational technologies (control of machines, sensors, and

Nuclear reactors for civil and military use: bringing together two overly distinct sectors in France
In this article, we examine the benefits of bringing France’s civilian and military nuclear sectors closer together, a topic that emerged during the 8th edition of the

The golden rules for winning strategic tenders
In this article, we’ll share best practices for maximizing your chances of winning a strategic bid. Whether you’re already a regular

Food divide: the Institut Montaigne report
The result of a collaborative analysis, in which iQo participated, discover the full report on the Food Divide by the Institut Montaigne. Table of Contents: Introduction to the Report on the Food Divide

What social strategy for banks and insurance companies?
Developing and implementing a social strategy is a key challenge and an asset for banks and insurance companies. It is even becoming a necessity in a

Cybersecurity and the Olympic Games: what's the post-Games assessment?
As part of “Cyber October,” iQo invites you to take a look back at the event of the year, where cybersecurity is a key issue: the Olympic Games

5 best practices for defining and deploying a service signature
A “signature service” program should enable us to move from a vision of service and the feelings we want to evoke in our customers to

Procurement responsible: how to take biodiversity into account?
Procurement ’s management teams, increasingly aware of the challenges related to biodiversity, are actively incorporating these principles into their responsibleProcurement strategy. Find out how

The impact of hybrid working on employees' mental health
Employee mental health has once again become a priority for companies since the rise of remote and hybrid work. In recent years, the organization of

Generative AI: what are the regulatory risks?
There are numerous threats and risks associated with generative AI, and companies must address them as early as possible. After describing the biases

Customer relations in the insurance industry: how are organizational models changing?
Vincent Placer, CEO of Teletech, shares his expert insights on the transformation of customer relationship management in the insurance industry. Read more

The challenges of implementing prevention policies by insurance companies
Our insurance industry experts are offering a series of articles on the topic “Strengthening Risk Prevention: A Winning Strategy for

Christophe LEROY appointed Managing Director of iQo
Paris, July 1, 2024 To continue supporting iQo’s growth, Christophe Leroy has been appointed Chief Executive Officer. A partner and head of the Financial Services division since

Olivier BELLAVOINE joins the Financial Services division
Paris, June 20, 2024 The Financial Services division continues to strengthen with the announcement of the arrival of Olivier BELLAVOINE. After Fabrice BROSSARD, Olivier joins

Pierre-Louis BRENAC - new iQo partner in charge of the Energy & Utilities offering
Paris, June 19, 2024 — iQo is proud to announce the arrival of Pierre-Louis BRENAC as a partner in the StratOps division to expand the company’s consulting services

12 human biases in Generative AI to understand and master
Generative AI has many biases, not least human ones. Our Data & AI experts will help you to understand

Why should insurance companies develop prevention services and initiatives?
Our insurance industry experts are offering a series of articles on the topic “Strengthening Risk Prevention: A Winning Strategy for

What is the environmental impact of artificial intelligence (AI)?
The rise of artificial intelligence is not without major environmental challenges. The environmental impact of AI is colossal and probably still underestimated.

Drawing up a marketing plan: method and best practices
Developing a marketing plan is an essential part of any marketing department’s routine. It sets the course, priorities, and necessary resources for the coming year and

How can Contract Management support the DORA regulation?
DORA (Digital Operations Resilience Act) is the regulation on digital operational resilience. DORA thus aims to strengthen the stability of the European financial system. Despite

Moving company: how can you support your employees through change?
A move is a pivotal moment in the life of a company. From a simple change of office space to one that involves a major overhaul of the layout of the

5 keys to creating an embodied managerial model
Companies need to rethink their management model and, more broadly, their workplace dynamics. To create a management model that your managers will embrace, our team of specialists

Supply chain: 6 tips to improve your practices
We are seeing that supply chain pressures are becoming increasingly severe among our customers. Longer and more uncertain lead times, markets facing shortages, demand

iQo: Alain-Bernard DUVIC strengthens the Strat'Ops division
Paris, January 31, 2024 — iQo is proud to announce the arrival of Alain-Bernard DUVIC as a partner in the Strat’Ops division to develop the Supply offering

How to use data to manage WCR?
Data has a major role to play in managing working capital requirements (WCR). In a general context of tougher economic

Human dynamics: what are the trends in 2024?
The start of 2024 was marked by the publication of a multitude of studies and reports on the major trends in human dynamics for the year.

AI training: explaining and demystifying before taking the plunge
Training employees in AI is not just about responding to a current trend, it's about supporting the transformation of our businesses. All businesses are

AI Readiness: is your CIO ready for Generative AI?
AI Readiness or how do you know if your company and the various business lines are ready to take advantage of the potential of AI? We have defined

Marketing KPI: 7 families of indicators to monitor your marketing performance
Are you planning a new marketing campaign? Does your marketing and sales strategy need to be supported by measurable actions? Do you want to assess the impact of a

Supply chain and operations: how to get the most out of your production facilities?
In an economic context marked by increased competition and ever more demanding customer expectations, the full exploitation of production capacity is a key issue.

E-world Energy & Water: anticipating the energy challenges of the next 50 years!
Our experts attended E-world Energy & Water 2024 in Essen, Germany—the global event that brings together experts on energy issues. Here are the

Human dynamics: discover iQo's expertise
Our approach to human dynamics is designed to support the transformation of complex organizations in the face of ecological, human and technological challenges. To achieve these transformations, we have

iQo: Fabrice Brossard joins the Financial Services division as a partner
Paris, February 14, 2024—iQo is proud to announce the arrival of Fabrice BROSSARD as a partner to develop the insurance offerings. Alongside the other partners

CSR labels: how can iQo help you?
Obtaining a CSR label can be a daunting task for companies embarking on their journey without a methodology. A specific CSR label attests to the

iQo: Hamza Salah-Mars joins the Tech4Business division as a partner
Paris, January 31, 2024 iQo is proud to announce the arrival of Hamza SALAH-MARS as a partner in the Tech4Business division. He joins a

Which CSR labels should banks and insurance companies choose?
A specific CSR label certifies that a company or product complies with a specific standard. Except that how can mutuals, banks

Generative AI: what does the future hold for legal and Contract Management professionals?
Third and final part of our thematic dossier on the challenges of adopting Generative AI. Find the first two articles here: Case

How to measure customer satisfaction: what systems need to be put in place?
To measure customer satisfaction, it would be a mistake to stop at a few well-known indicators (NPS, CES...). Looking beyond

Limits and obstacles to the adoption of Generative AI applied to Contract Management
Part two of our thematic dossier on the challenges of adopting Generative AI. Find the 1st article here: AI use cases

Generative AI: which use cases for Contract Management ?
Generative artificial intelligence (GenAI), symbolized by the rise of ChatGPT in particular, is generating as much excitement as it is questioning in many fields, and Contract Management is no exception.

What role do women play in the digital world?
Women account for just 26.9% of the workforce in the digital professions, all professions combined. This figure was published in March 2023 by the Femmes @ Numérique association.
Another figure: only 16% of women work in the so-called technical professions. In fact, women who choose to work in the digital sector are mainly attracted to transformation-related positions. What are the reasons for this, and what possible solutions can be found? And how can we prevent this from happening again in the years to come?

COP28: webinar program with Kéa
COP28 will take place from November 30 to December 12: an opportunity for our partner Kéa to offer a series of free webinars addressing

Generative AI: how will it change business models?
The steady advance of generative AI is radically changing the way economic sectors derive value. It's a change

Cloud migration for CIOs: benefits and limitations
The shift to cloud hosting solutions (AWS, Azure, Google, etc.) has become one of the key drivers of digital transformation for businesses. The Directors of

Software Asset Management: definition and benefits
Software Asset Management (SAM), also known as software asset management, is a strategic process aimed at proactively managing

Clienteling: definition, relevance and challenges in an omnichannel strategy
The term "clienteling" most often refers to a highly personalized approach to the relationship that develops between a customer and a salesperson in a store

Carbon tax at EU borders: the test is on!
On October 01, 2023, the European Union launched the first border carbon tax to support the green transition. This border carbon tax of

What can we learn from Produrable 2023?
The Produrable trade show is the unmissable annual event for all those involved in the social economy and sustainable development. As every year, several

HR and digital transformation: a key role
HR has a key role to play in the digital transformation of companies. Alongside other professions (IT, Marketing, etc.), Human Resources has a key role to play.

IS marketing: 4 ways to refocus on products
IT marketing helps IT departments demonstrate their ability to understand and anticipate the needs of their internal clients. In addition, it serves

How do you reconcile hypergrowth with quality customer relations?
"Hypergrowth" refers to a significant and consistent increase in revenue, profits, and the number of employees over a period of at least three years.

10 rules for outsourcing customer service
Many companies have already chosen to outsource their customer service. You may be asking yourself the question

What role does NPS (Net Promoter Score) play in BtoB?
In June, we had the pleasure of welcoming the B2B Marketing, Sales, and Customer Experience Directors from ENGIE, Air France Cargo, Geodis, STEF,

Towards agile IS governance (Episode 3 / 3)
The final installment in our series of three articles on IS governance. These articles are written through iQo's collaboration with Isabelle SIPMA,

How to optimize the efficiency of a retail bank's support functions?
The efficiency of support functions is a key challenge for retail banks, reinforced by the current economic climate. Indeed, sustained inflation and the

iQo joins CO Conseil's community of partner consultancies
We are proud to announce that, in 2023, iQo has joined the CO Conseil community, a cooperative company of collective interest, thus contributing to its development alongside other firms.

5 tips for building a Design Authority that keeps its promises
Design Authority is key to IT transformation. The IT technology base is changing: acceleration

Towards agile IS governance (Episode 2 / 3)
This series of three articles on IS governance aims to underline the importance of technology and data governance at its best.

Towards agile IS governance (Episode 1 / 3)
This series of three articles on IS governance aims to underline the importance of technology and data governance at its best.

How to develop Customer Culture in 4 steps?
Customer culture refers to the relationship between your employees and your customers. It represents the desire, shared by the entire company, to place the customer at the heart of all our activities.

Digital resilience: France's connectivity and the resilience of our digital networks
Internet service providers, clouds, operating systems and online platforms are all digital services that have become indispensable. The vast majority are offered by

Digital resilience: Cloud, data and AI
End-to-end control and management of the data collection, storage, processing, analysis and exploitation chain for data collected on

Digital resilience: training and retaining digital talent
Profiles with expertise in strategic digital areas such as Cloud services, Artificial Intelligence (AI) and Cybersecurity are very important, both in terms of the quality of our services and the quality of our products.

Digital resilience: Web3, the future of the Internet
Web3 is presented as a Web of trust, based on key principles (decentralization, community sovereignty, new ownership models, etc.). In our

Digital resilience: cybersecurity and supply
Building French and European digital resilience is a fundamental issue of sovereignty that goes far beyond digital issues alone. In our dossier

Digital resilience: definition, key components and challenges
Building French and European digital resilience is a fundamental issue of sovereignty that goes far beyond digital issues alone. It also concerns

B2B customer experience: 10 trends to watch
Would you like to know which BtoB customer experience trends to adopt as soon as possible? We've got ten for you in this article. Contents 1.

iQo becomes a member of Institut Montaigne
The Institut Montaigne is a think tank renowned in France for its apolitical stance, open to the intersection of three fields. Here's a video

How to adopt Green Supply Chain ?
Green supply chain, also known as sustainable supply chain, is a corporate strategy aimed at minimizing environmental impacts throughout the supply chain.

Agile marketing: definition and tips for adopting it
Agile marketing, a working method inspired by the agile method and adapted to the specific needs of marketing teams. Agile marketing can be seen as

Design sprint: understand it all in 5 minutes
The design sprint is an innovation process that enables teams to rapidly create and test product or service ideas. It

12 skills for leadership development
Leadership development requires 12 key competencies. These managerial skills are increasingly important in companies to help them develop

How do you define a Customer Experience framework?
You’re (probably) familiar with the product framework and the customer relationship framework, but are you familiar with the customer experience framework? Yet, the framework for

How do you set up a cyber resilience program?
Cyber resilience is the ability of an organization to maintain business continuity (business resilience) by preparing for, responding to and recovering from cyber incidents.

Machine Learning: definition, algorithms and use cases
If you're asking yourself "What is Machine Learning?" or "What are the key concepts behind Machine Learning?", then

iQo presents its Customer Experience study with ADETEM
In October 2022, iQo released and presented the results of a study on the customer experience (challenges, team structures, expectations of

Setting up an ERP project: the keys to success
This article is the continuation of 4 errors in the implementation of ERP / data repository program Each problem in the implementation

4 errors in ERP / data repository implementation
There are many pitfalls to avoid when implementing ERP programs and data repository software. Here are 4 of them

Managing customer complaints: 10 best practices
In this article, we'll be revealing 10 convictions for effectively and sustainably improving customer complaints management. Win back, loyalty, re-purchase, continuous improvement

The keys to developing participative innovation within the company
Participative innovation is a collective process that requires certain good practices to be put in place, and certain pitfalls to be avoided. When innovation becomes everyone's business

How to manage customer dissatisfaction in 5 steps?
Our experts from the Marketing and Customer Experience department give you the 5 key steps to successfully managing customer dissatisfaction. Customer dissatisfaction can arise from

How to improve lead management?
To achieve sales objectives, lead management has become a key activity that needs to be closely monitored to guarantee economic equilibrium:

Why should listening to customers be a key element of your customer experience strategy?
Listen to build loyalty: what customer listening system should you put in place to boost your customers' experience and satisfaction? At a time when

How should banks support AgriTech financing?
Banks have a key role to play in supporting the financing of AgriTech in France. French agriculture as a whole is faced with a number of challenges

How can you improve customer service?
Improving customer service has become essential for many companies, given the new uses and needs of their customers. What innovative initiatives are companies implementing

How do you build an effective customer experience strategy?
Asking the question of customer experience strategy means recognizing that taking customer experience into account has gradually spread throughout companies.

What are the 3 types of Supply Chain models?
Which models are Supply Chain and how, at iQo, do we address their transformation issues in response to the ever-changing context? Here are the

Data Lake: Definition, Challenges, and ROI
Does the datalake have an ROI? Before we try to give an answer, let's recall the definition of a datalake. If you're wondering "what is a datalake?

Why should you attend LFDay, the Digital Farm's AgriTech event?
LFDay, organized by Ferme Digitale, is the benchmark event in France, bringing together those who innovate in the world of agriculture: startups, investors, groups, etc.

Why become a mission-driven company?
Since 2019, and the PACTE law, companies can change their articles of association to become a société à mission. What does the "société à mission" really mean?

Skills hybridization: what does it mean to be a "hybrid maker"?
The hybridization of skills is one of our strong points at iQo. Behind this expression (which may seem fashionable to some) lies the reality of our business.

How can we support the transformation of business processes?
Process transformation is at the heart of corporate strategies to ensure that organization and business adapt to changing contexts. Backed by a wealth of

Purpose washing: definition and risks for companies
Companies that don't keep their promises are guilty of purpose washing and open the door to sanctions. When a company

From digital revolutions to digital transformation
There is not just one digital revolution, but many, depending on how you look at it: from the consumer's point of view, or from that of brands or retailers.

What is business design?
Business design is an approach that combines the methodology of design thinking with the tools of business analysts to respond to business issues (definition

Will the metaverse change the world?
Metaverse (or metavers), deeptech, NFT, web3... the Internet seems to have entered a new revolution in recent months. In 2021, Mark Zuckerberg, founder and CEO of

HR Transformation: discover our expertise
HR transformation is an event to which Human Resources departments are invited. To make a success of it, they must undertake 4 priority projects, which affect the following activities

CLM: How to Implement a Contract Lifecycle Management Tool?
Contract Lifecycle Management solutions are designed to automate contract lifecycle management. From drafting to closing,

Our research approach in Contract Management
The Contract Management website now plays a central role in a company's overall performance. Contracts are at the heart of business life:

Work in the age of hybridization of skills and professions
Over the past 2 years, there has been increasing talk of hybrid working in companies. We've published a number of articles on the subject: Futur

French AgriTech Report: iQo supports the Digital Farm
At the Salon International de l'Agriculture, Ferme Digitale presented the French AgriTech report. The strategic axes aimed at responding to the change of era in

iQo Lab: a place dedicated to innovation
Provoking a new experience that combines inspiration, exploration, experimentation and concretization in a continuous process of reflection, this is the ambition of our iQo Lab. An atmosphere that brings people together

NumAlim, or how to make nutritional information more transparent
4,000 products already referenced on NumAlim (end 2021), 250,000 references expected and 25 million data aggregated by 2023: the ambitions of

Managerial innovation at a time of organizational transformation
We spoke on managerial innovation in November 2021 at the Campus de l'Innovation Managériale, organized over 2 days by ISD (Institut de la Sociodynamique).

Rethinking corporate culture in the age of hybrid work?
Too few managers really consider the subject of corporate culture. Quite often, it is taken for granted, with some not hesitating to

Improving the employee experience thanks to data
At iQo, we draw on our experience in supporting organizations, employees and managers to turn data into an effective tool.

New models of corporate governance
Ever more participative and horizontal, corporate governance models are evolving with the times. At a time of climate crisis, organizations have everything to gain.
How can growth and CSR be reconciled?
A new episode of our podcast dedicated to the Enterprise of Tomorrow. A few weeks ago, we interviewed Geneviève Férone, a pioneer in France in the field of CSR.
A diet for ideal economic performance as winter approaches?
It’s hard to talk about economic performance without falling into clichés like: “Do more with less”—which basically means, “Cut your expenses and increase your revenue!” After all, just like a pre-summer diet,
Impact Positif: will companies' net-zero transition suffice with the emergence of an ever more demanding regulatory framework?
The latest report from the IPCC (Intergovernmental Panel on Climate Change), released on August 9, reiterated (if it were necessary) the imperative of going green

PRODURABLE 2021: finance at the heart of positive-impact business approaches
From September 15 to 17, 2021, the PRODURABLE trade show was held in Paris. The PRODURABLE trade show is Europe's largest gathering of actors and
What kind of transformation for Customer Relations Centres?
67% of customer interactions will be handled by intelligent machines. After sharing my thoughts on "What Does the Future Hold for Customer Relationship Management?"

How can you better manage contractual risks?
Knowing how to manage contractual risks means knowing how to anticipate and avoid financial losses due to a buyer who fails to honor a contract, or to a company that
Top 10 priorities for post-Covid CIOs
At the start of 2020, the health crisis presented CIOs with a huge challenge: how to implement teleworking on a massive scale for employees whose

Mastering Your Value Chain: Everything You Need to Know in 5 Minutes
Like Rome, the understanding of value creation didn't happen overnight... In fact, for almost 200 years, companies have been creating value for their customers.

Information systems outsourcing: an opportunity to accelerate digital transformation?
Outsourcing your information systems? Perhaps the health crisis has revealed the need for IT outsourcing within your company. When you ask

Managerial innovation, a lever for transforming the Supply Chain
The Covid-19 pandemic has highlighted the importance and role of men and women in corporate resilience and risk management. Managerial innovation

Data governance: definition and key principles
Data governance is a major lever for improving performance and accelerating business transformation. Indeed, today, data is an essential

What does the future hold for customer relationship management?
Between artificial intelligence, omnichannel and new automated relationship channels, what are the trends shaping the future of customer relations? Julien Baillieul, iQo partner,

Customer path - Processes - Risks & Internal Control: improving, securing and transforming the company
Due to a low level of maturity (the most favorable case) or a logic of territories and organizational silos (an unfortunately frequent situation), linking the

Supply Chain : The Latest Trends and Innovations
Innovation means inventing, creating, renewing and finding, sometimes simply by relying on common sense and existing practices. Innovation gives rise to new concepts and products,
A benchmark for industrial and technological asset management
Why is industrial and technological asset management essential? The man-machine triptych is at the heart of organizational performance. Lean,

Vivatech: 5 Startups Focused on the Customer Experience
Discover the 5 startups we spotted in the fields of marketing, customer experience and customer relations at Vivatech 2021. These

Innovation in healthcare: feedback from startup Alaxione
3rd episode of our iQonik podcast series. We talk about Health and Innovation with the founders of the startup Alaxione, specialized in the creation of a

Customer Loyalty: The Keys to a Successful Strategy
Along with lead management, customer loyalty and retention are two key elements of any effective marketing strategy. In an increasingly competitive environment

8 keys to managing the turnaround of a company in difficulty
To successfully turn around a company in difficulty, you need to make André Gide's statement "Choosing is giving up" your own. This phrase is particularly relevant to
10 keys to an efficient marketing organization
In both BtoB and BtoC markets, the marketing organization and its perimeter must evolve to cope with the rapid and continuous changes in their environment: A

RPA: 5 Minutes to Understand It All
RPA: a tool increasingly used by companies to advance their digital transformation Already tried and tested by large companies, the

The future of work: how teleworking is shaking up organizations
Zoom, Teams, Slack are all tools that have become part of our daily telecommuting routine. Before, a meeting or appointment was (almost) unthinkable if
The future of work: the economy of isolation, or how to re-enter the workforce away from the office
It will have escaped no one's notice that the health crisis has severely restricted people's mobility, and kept employees away from company premises. Some

The growing risks of Greenwashing and Purpose washing
The climate emergency and the search for meaning and responsible brands are driving companies to multiply their initiatives, not only to do no harm, but above all, to ensure that the environment is protected.
The future of work: what is the isolation economy?
For more than a year now, the health crisis has been shaking up our relationship with work, establishing an unprecedented distance. This is embodied in the rise of telecommuting,

"FOR GOOD" MANIFESTO
https://youtu.be/5-R7uZuWbPU Dans un environnement de plus en plus incertain et un monde en réinvention permanente, seules les entreprises « For Good » réussiront à construire

For a Hybridized Culture
In the new world that is emerging, retail banking's business culture often appears to be at odds with its own: managerial when it's a matter of

A New Business Model
Despite its advanced digitalization, the retail banking business model is still based on the same foundations as 30 years ago: a commercial front,
A New Relational Model
The relationship model for individual customers needs to be renewed, as the customer-advisor bond that underpins it is weakening. Customers are going to

A New Revenue / Service Model
Shaken up from all sides, the revenue model of traditional banks is giving up the ghost: cash cows disappear: low-rate curve,
For a Hybridized Strategy
The sacrosanct exercise of drawing up a strategic plan is still based on outdated methodologies and compartmentalized approaches, limiting its real impact on the company.
The 7 challenges of retail banking
1. Get through the crisis and work on long-term strategy 2. Embodying its raison d'être, based on "Positive Impact" 3. Renewing the revenue and operating model

What If Women Learned To Ask?
According to the World Economic Forum's Global Gender Gap Report 2017, the gender gap widened slightly in 2017 after a decade of progress. The (global) average

Communities of Practice: a new lever for value creation
Or how to use collaboration as a springboard to mobilize teams in the service of the company's strategic objectives.

The business case, the key to successful transformation programs
The business case for a better overall assessment of the transformation Too many costly transformation programs or technology projects are still being undertaken today without

Cloud Computing, from ownership to consumption
From ownership to "on demand" consumption? The notion of ownership, of financial assets, has long reassured entrepreneurs and shareholders. Owning your system
Tech For Good
Digital innovation at the service of social, health and environmental needs At iQo, we're convinced that today's tech players need to go further than ever before.
From Maker Lab to Cognitive Factory
iQoLab is not only a place for reflection and foresight, but also a demonstration of our role as Maker, even during phases of our development.

Data For Good
If we had to give a simple definition of Data For Good, it's the contribution of data science as a lever of innovation for good for society.
Industrialization, Scale-up design
Scaling up is the moment when an innovation integrates with the rest of the company. Why create the conditions for success within

Knowledge Management can be a powerful vector for improving organizational performance
The vocation of Knowledge Management is no longer simply to reference and "shelter" key information, but to make it the spearhead of the company's strategy.

Project or Program Turnaround: Getting a Struggling Project Back on Track
Cross-functional projects are fraught with difficulties, which often begin at the outset: complexity, project size, poor governance, and so on. We

Shared Services Centers (SSCs): setting them up successfully
Shared Service Centers are becoming increasingly common. They enable companies to achieve significant productivity gains and cost reductions. However, the approach

How can process-based performance meet the company's strategic challenges?
iQo is one of France's leading players in process-driven organizational transformation. Our consultants support the operational transformation of organizations, helping them to

CIO Advisory: Supporting a company in constant change
Our Tech for Business teams offer a CIO Advisory service to support CIOs in their organizational and operational transformation projects. Our objective:

Contract Management, a lever for contractual performance
The Contract Management website now plays a central role in a company's overall performance. Contracts are at the heart of business life: they govern,
Agriconomie x iQo to support your agri / agro challenges
Created in 2014, Agriconomie is the first online sales site entirely dedicated to farmers' supplies. When iQo is created in 2021, and

Future of industry: understanding and developing industry 4.0
Over the past few years, the media have been talking a lot about the transformation and future of industry known as Industry 4.0. Beyond the concept, it's

Banks face up to their positive impact transformation
Find out why banks need to step up their "Positive Impact" initiatives. Consuming ethically has become a widely shared concern for many people.